Manager, Solutions Engineering

AfterShip•Toronto, ON

7d•$200,000•Hybrid

About The Position

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. We are evolving how we sell. As we sharpen our ICP and move upmarket, Sales Engineering is no longer just a post-discovery support function; it is a critical driver of deal quality, demo experience, and ultimately, revenue. Your mission is to build and lead a high-performing Sales Engineering team that actively helps win deals. You will operate as a hands-on player-coach, stepping directly into strategic opportunities to elevate demos, shape deal strategy, and improve close rates. At the same time, you will scale the function, raising the bar on performance, building repeatable processes, and strengthening how we partner with Sales, Product, and Product Marketing. This role sits at the center of Sales, Product, and Customer Success, with direct impact on how we position value to Mid-Market and Enterprise customers. You will report into Sales leadership and collaborate closely with AEs, PMM, and Product teams. This is a highly collaborative role that requires strong presence during core working hours. Strong preference for candidates based in Toronto or Utah.

Requirements

3+ years in Sales Engineering / Solutions Engineering
1+ years of management experience in a B2B SaaS environment
Hands-on in deals with a proven track record of improving win rates, elevating demo quality, and driving revenue impact across Mid-Market and Enterprise segments
Able to lead the strategy, planning, and execution of the Sales Engineering function while building scalable processes and raising the performance bar
Sets and enforces a high bar for demo quality, discovery, and technical storytelling across the team
Strong ability to turn technical complexity into clear, compelling, customer-facing narratives that drive business value
Credible, respected leader who can coach, develop, and inspire a high-performing team
Actively leverages AI to improve workflows, demos, and team productivity; brings a strong point of view on how AI can enhance Sales Engineering
Naturally curious and experimental; someone who builds, tests, and iterates
Brings urgency, strong presence, and clear communication in both customer-facing and internal settings
Works effectively cross-functionally with Sales, Product, and Marketing, and thrives in a fast-paced, evolving environment

Nice To Haves

Strong preference for candidates based in Toronto or Utah.

Responsibilities

Increase win rates: Improve demos, objection handling, and value positioning to drive stronger deal outcomes
Be a player-coach: Step into high-impact deals, run demos, and coach AEs/SEs in real time
Elevate demo quality: Build repeatable, compelling, and use-case-driven demo frameworks tied to business value
Raise team performance: Coach the team on discovery, storytelling, and technical depth while setting a high bar for execution
Build and scale the team: Hire and develop strong SEs to support Mid-Market and Enterprise growth
Improve sales execution: Identify friction in the sales cycle and implement scalable process improvements
Stay close to product: Maintain deep product fluency and translate features into clear customer value
Influence roadmap: Bring structured field insights to Product and PMM to improve positioning and UX