Manager, Solutions Engineering (Remote)

Geotab

2d•Remote

About The Position

Geotab is a global leader in IoT and connected transportation, certified as a "Great Place to Work™." The company is dedicated to helping businesses grow and succeed while increasing the safety and sustainability of communities. Geotab specializes in advancing security, connecting commercial vehicles to the internet, and providing web-based analytics for fleet management. Their open platform and Geotab Marketplace offer numerous third-party solutions, enabling businesses to automate operations by integrating vehicle data with other data assets. Geotab processes billions of data points daily, utilizing data analytics and machine learning to enhance productivity, optimize fleets by reducing fuel consumption, improve driver safety, and ensure strong compliance with regulatory changes. The company is experiencing growth and seeks passionate, innovative individuals who want to make an impact in a fast-paced, evolving environment. Geotabbers are encouraged to take on new challenges beyond their initial job descriptions, offering fulfilling careers with opportunities for innovation, great benefits, and a fun, inclusive work culture.

Requirements

5 - 8 years of work experience, ideally in Solutions Engineering, Sales Engineering, Business Development, Technical Account Management, or Engineering Support.
3 - 5 years of required leadership experience.
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
Equivalent combination of education and/or work experience in related field may be substituted.
Technical experience with the Geotab Product suite and ecosystem.
Experience with SQL, Google BigQuery, and Superset dashboard creation.
Software development including Geotab’s SDK and API integrations.
Familiarity with programming languages such as Python.
Experience with hardware-level communications and integrations is an asset.
Technical competence using business software programs, including Google Suite (Sheets, Docs, Slides).
Experience as a people leader, developing and managing teams or people.
Successfully coached and developed employees.
A strong team player who can engage with all organizational levels.
Impeccable written and verbal communication skills, including comfort with delivering presentations and training.
Ability to document technology solutions in precise detail while also summarizing them succinctly.
Outstanding presentation, facilitation, and customer-focus skills (both in person and over web conference).
Demonstrates strong project management, analytical, and problem-solving skills by understanding business requirements, developing effective solutions, and managing projects to successful completion.
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
Has a strategic mindset, a keen sense of priorities, and the ability to pivot as the landscape changes.
Ability to stay relevant to technology and adapt to growing technological and market demands.

Nice To Haves

Experience with hardware-level communications and integrations is an asset.

Responsibilities

Lead, coach, and develop a team of solutions engineers who are technical specialists in the Geotab ecosystem.
Coach individual contributors, manage workloads and project delivery.
Ensure the team is equipped with the knowledge and skills to solve complex customer and partner challenges.
Provide technical leadership and assist in scoping projects.
Manage partner/customer requests.
Lead business meetings related to technical solutioning and Geotab ecosystem optimization.
Engage and collaborate with partners and customers to optimize their utilization of Geotab’s technology, products, and solutions, tailoring the approach to meet their specific and unique needs.
Manage project timelines and deliverables, ensuring adherence to best practices and quality standards.
Build and manage strong relationships with the team, internal stakeholders, and partners/customers by understanding their needs, accurately capturing technical requirements, serving as a point of escalation for projects, and fostering partner and customer loyalty.
Communicate technical solutions effectively to both technical and non-technical audiences.
Work across functions and align with senior leadership.
Maintain a strong focus on strategic and revenue generating activities, ensuring team member efforts are impactful and align with company KPAs.
Identify opportunities to scale and enhance the team’s impact through process automation, efficiency improvements, and knowledge-sharing initiatives.
Develop, maintain and execute on annual plans to support revenue growth, resource availability, technical solutioning, that align with company goals, industry trends and general best practices.
Determine team strategy in conjunction with the department leader(s).