Manager Solution Adoption

Waystar • Lehi, UT

19h

About The Position

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists. This team is accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.

Requirements

• 4+ years working/managing primarily in Healthcare IT processes, ideally focused on patient collections and billing.
• Proven leadership and issue resolution abilities
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
• Remote software implementations and project management
• HIPAA regulation knowledge
• Healthcare and medical billing terminology
• Experience with Healthcare Practice Management Systems
• Proficient with Microsoft Office Suite
• Good written and oral communication skills; team player
• Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS

Responsibilities

• Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast
• Develop a bench of individual performers to support our growth plans
• Understand and support the client project success criteria and metrics
• Conduct weekly team meetings
• Attend to team's emergency requests or client escalations when necessary
• Proactively monitor clients to keep satisfaction at a high level
• Act as a motivator to keep the morale up among team members
• Oversee and manage all aspects of the solution adoption process
• Coordinate Waystar project team resources and deliverables
• Proactively identify and execute on opportunities for process improvements
• Develop training programs to onboard new consultants and expand the skills of the existing consultants
• Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients
• Partner with Sales team to ensure smooth hand off from contract close to project kick off
• Other duties as assigned

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• Flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees