Digital Adoption Solution Engineer/Technical Consultant

State Farm • Dunwoody, GA

3h

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Human Resources & Development (HR&D) is seeking a Digital Adoption Solution Developer – Engineer/Technical Consultant with strong technical skills. This position is on the Digital Performance Support team which is bringing “in the moment” learning and guidance to State Farm applications using WalkMe. This is an exciting opportunity to work on a high-profile effort with Enterprise impact that touches all associates, including State Farm agents and their teams. The DPS team works with pace using agile principles to deliver value to business partners with continuous delivery. We’re looking for an early-to-mid level engineer to help maintain and improve our web-based digital adoption experiences (DAP) and related web integrations, including artificial intelligence (AI). You’ll troubleshoot day-to-day issues, build and update web/DAP content, and partner with product and engineering teams on larger changes (e.g., Single-Page Application (SPA) updates, authentication changes). This is a hands-on role for someone who enjoys debugging in the browser, writing practical JavaScript/HTML/CSS, and delivering reliable improvements without needing to own full platform architecture.

Requirements

• 2–5 years experience in a web, implementation, or technical support/operations role for web applications.
• Strong knowledge of HTML, CSS, and JavaScript, including debugging and making targeted code changes.
• Capable of troubleshooting web issues using dev tools (selectors/DOM changes, SPA route changes, network requests, cookies/session behavior).
• Basic familiarity with web delivery/infrastructure concepts: DNS, TLS/HTTPS, caching, performance/load time basics.
• Familiarity with how web apps integrate with SaaS and enterprise systems (e.g., APIs, auth/session concepts, SSO awareness).
• Strong communication skills: able to explain technical issues to non-technical stakeholders and coordinate across teams.

Nice To Haves

• Hands-on experience with a DAP tool (e.g., WalkMe, Whatfix, Pendo, Appcues).
• Familiarity with a modern JS framework (React/Angular/Vue) at the “can navigate and debug” level.
• Familiarity with Python or similar languages, such as Ruby or PHP.
• Exposure to CSP/CORS troubleshooting, basic logging/monitoring, or tag/analytics tools.
• Accessibility experience beyond the basics (testing tools, remediation work).

Responsibilities

• Monitor, troubleshoot, and resolve common to moderately complex issues impacting web experiences and DAP implementations (e.g., content not displaying, selectors breaking, SPA navigation changes, Content Security Policy/Cross-Origin Resource Sharing (CSP/CORS)-related issues, performance impacts).
• Use browser developer tools to diagnose issues (network requests, console errors, storage/cookies, caching).
• Build and maintain web/DAP experiences (e.g., guides, walkthroughs, in-app messages) with attention to UI/UX and customer experience.
• Make lightweight front-end updates using HTML/CSS/JavaScript, and integrate with APIs when needed.
• Partner with engineering teams to escalate and resolve deeper systemic issues (e.g., major SPA refactors, complex authentication/SSO edge cases, security policy changes).
• Support integrations across environments (dev/test/prod), helping validate releases and reduce regressions.
• Track adoption and behavior metrics and share insights (what’s working, what’s broken, what to improve).
• Follow basic accessibility practices (WCAG/ARIA awareness) when building or updating experiences.
• Document fixes, known issues, and repeatable steps so future support and releases go faster.

Benefits

• Compensation is based on our standard 38:45-hour work week!
• Potential starting salary range: $80,600 - $149,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary
• On top of our competitive pay, you are eligible for an annual raise and bonus.
• Focus on you and your family’s health with our robust health and wellbeing programs.
• State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan.
• All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
• You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off.
• With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees