Manager, Software Engineering

AmTrust Financial Services•Cleveland, OH

About The Position

At AmTrust Financial Services, we are seeking a Manager, Software Engineering to lead a cross-functional technology team responsible for the delivery, enhancement, and support of business-critical applications, integrations, and data solutions. This role provides leadership for Software Engineers, Business Systems Analysts, and Quality Assurance Analysts, ensuring effective collaboration across the software development lifecycle from requirements gathering and solution design through development, testing, deployment, and support. The ideal candidate demonstrates strong technical expertise, leadership capabilities, and a commitment to fostering a high-performing team while upholding AmTrust's mission, vision, and values.

Requirements

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a related field, or equivalent work experience.
3+ years of experience leading or managing technical teams.
Experience leading cross-functional teams consisting of software engineers, business analysts, and quality assurance professionals.
Experience delivering enterprise software solutions through the full software development lifecycle.
Experience with application development, systems integration, and ETL/data integration technologies.
Strong proficiency in SQL and relational database concepts.
Strong understanding of object-oriented programming principles and software engineering best practices.
Experience with source control and development management tools such as Git and Azure DevOps.
Demonstrated ability to manage multiple priorities and deliver projects in a fast-paced environment.
Excellent communication, stakeholder management, organizational, and leadership skills.

Nice To Haves

Experience with .NET technologies, including C#.
Knowledge of software architecture, design patterns, and system integration methodologies.
Experience leading Agile/Scrum teams.
Experience within the insurance industry, with a strong preference for supporting Property & Casualty (P&C) claims systems, claims operations, claims data processing, and related business workflows.
Demonstrated success building, mentoring, and developing high-performing cross-functional technology teams.
Strong analytical, problem-solving, and continuous improvement mindset.

Responsibilities

Lead, mentor, and develop a cross-functional team of Software Engineers, Business Systems Analysts, and Quality Assurance Analysts.
Foster collaboration between engineering, business analysis, and quality assurance functions to ensure successful solution delivery.
Manage the full software development lifecycle, including requirements analysis, solution design, development, testing, deployment, and production support.
Partner with business stakeholders to understand business needs, establish priorities, and ensure alignment between technology solutions and organizational objectives.
Provide effort estimates, resource planning, and delivery oversight for projects, enhancements, and operational initiatives.
Ensure the timely delivery of high-quality software solutions that meet business, technical, regulatory, and security requirements.
Oversee application development, system integrations, and ETL processes that support core business operations and reporting needs.
Establish and promote best practices for software engineering, requirements management, code quality, testing, documentation, and operational support.
Manage code repositories and development workflows using Git, Azure DevOps, and related tools.
Collaborate with enterprise architecture, infrastructure, cybersecurity, and business teams to ensure solutions are scalable, maintainable, and aligned with organizational standards.
Support Agile delivery practices and promote continuous improvement across team processes and technology platforms.
Monitor team performance, project health, and operational metrics to drive accountability and successful outcomes.
Participate in governance, steering committee, audit, compliance, and risk management activities as required.
Build a culture of ownership, innovation, collaboration, and professional growth.
Stay informed on technology trends, software engineering best practices, and emerging capabilities relevant to the business.
Perform other related duties as assigned.