Manager, Software Development Engineering - Enterprise Applications

CVS Health

1d•Remote

About The Position

We are looking for a Manager, Software Development Engineering to lead a team of 4–6 engineers and analysts responsible for the day-to-day support, operations, and administration of HCD's suite of enterprise tools. Reporting to the Lead Director, Software Development Engineering, this manager will serve as a player-coach — providing hands-on support alongside their team while owning operational processes, vendor relationships, and service quality for our tooling portfolio. This is not a purely supervisory role. We need someone who is comfortable rolling up their sleeves to troubleshoot a broken integration, help a user navigate a licensing issue, or dig into a ServiceNow workflow — while also being the steady leadership presence that keeps their team organized, supported, and growing.

Requirements

3 years of experience in IT operations, enterprise application administration, or a related technical discipline
Proven ability to manage multiple priorities in a fast-paced, distributed environment
Experience supporting SaaS-based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing)
Strong communication skills with the ability to translate technical topics for non-technical stakeholders
Comfort operating as an individual contributor when needed — this role requires a hands-on mindset

Nice To Haves

1 year of people management or team lead experience, with demonstrated ability to develop and support direct reports
Hands-on administrative experience with Google Workspace and/or Slack is strongly preferred
Working knowledge of ServiceNow, Jira / Jira Align, or Confluence is a plus
Familiarity with ITSM principles and ticketing workflows (ServiceNow or Jira experience is a strong plus)
Experience conducting software license audits and managing SaaS vendor relationships
Background supporting internal enterprise tools within a healthcare, managed care, or similarly regulated environment
Exposure to IT governance, access management, or compliance processes
Experience working within organizations that are subsidiaries or divisions of larger enterprises, with a degree of operational independence

Responsibilities

Lead, mentor, and develop a team of 4–6 enterprise application specialists and administrators
Conduct regular 1:1s, performance reviews, and career development conversations
Foster a collaborative, service-oriented team culture with high accountability and strong follow-through
Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms
Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio; contribute operational support to the Atlassian and ServiceNow environments as team needs require
Act as an escalation point for complex issues and serve as a hands-on contributor when team capacity or technical complexity demands it
Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity
Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications
Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance
Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories
Serve as a primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints as needed
Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools
Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability
Ensure consistent adherence to access management, change control, and security policies across the application portfolio
Collaborate with the Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions