Manager, Software Development Engineering, CoCounsel FDE

Thomson Reuters • Frisco, TX

6d • Hybrid

About The Position

Thomson Reuters is redefining how professionals interact with the law through CoCounsel, their generative AI legal assistant. They are seeking a technically strong, people-focused leader to guide their Forward Deployed Engineering (FDE) team. This role involves leading engineers embedded in customer-facing initiatives to solve complex problems and translate them into scalable AI/ML solutions. The position requires balancing hands-on technical guidance with strategic influence to ensure the delivery of high-quality, secure, and reusable AI components, while also fostering the growth of the engineering team. The FDE team works at the intersection of Product, Engineering, Sales, and Customer Success, translating customer-specific technical work into feedback for the CoCounsel product roadmap.

Requirements

• 10+ years in software/solutions engineering, including 2+ years in a formal or informal people-management or team-lead capacity, while remaining technically hands-on rather than purely administrative.
• Team leadership experience — led and grown a team of forward-deployed, field, or solutions engineers, with direct accountability for hiring, performance management, career development, and team structure.
• Sustained customer-facing experience — running discovery sessions, presenting architecture, defending technical decisions, and building trust with both technical and non-technical stakeholders (GCs, IT leaders, innovation teams).
• A track record of scoping, building, and demoing rapid POCs and pilots against ambiguous or evolving requirements, and turning what you learn into repeatable patterns your team can execute on.
• Strong Python development skills.
• Hands-on AWS expertise (Bedrock AgentCore, CDK, EKS, ECR).
• Ownership of CI/CD pipelines (Docker, SQL/Flyway migrations, Cumulus or similar enterprise deployment platforms).
• Direct ownership of building and deploying LLM-powered agents (Anthropic Claude or similar) — from requirements gathering and solution design through implementation, integration, and production hand-off — including backend, frontend, agent guardrails/security design, evaluation frameworks and scorecard-based quality testing, and production observability (e.g., Datadog), and infra.
• Comfort operating at the intersection of Product, Engineering, Sales, and Customer Success, translating customer-specific technical work into structured feedback that shapes the core CoCounsel product roadmap.

Nice To Haves

• Familiarity with the legal industry or legal tech (e.g., document review, contract lifecycle, legal research) is a strong plus, given the domain-specific nature of customer requirements.

Responsibilities

• Lead and support multiple cross-functional Forward Deployed Engineering project teams, ensuring efficient and effective execution while resolving issues as they arise.
• Architect and guide the design of scalable, secure AI/software solutions, applying deep knowledge of software and AI system architecture to complex, end-to-end AI/ML development across the software development lifecycle.
• Drive innovation by evaluating and adopting emerging AI methodologies, influencing enterprise-wide MLOps and LLMOps practices, and setting strategy for testing, AI monitoring, and debugging at the platform level.
• Manage and develop talent through hiring, performance management, coaching, and mentoring of engineers, fostering a culture of technical growth and high performance.
• Translate business needs into AI solutions by communicating and coordinating with project teams, partners, and stakeholders, and by championing thought leadership that promotes reusable, consistent AI frameworks and patterns.
• Own technical delivery across multiple projects and products—including large-scale AI/ML initiatives—by removing impediments, guiding project leads, and managing budgets where applicable.
• Build a customer-aware, high-performing team culture, ensuring close collaboration with Product, Project Management, and Technical Operations to deliver impactful, prioritized work.

Benefits

• Flexible hybrid working environment (2-3 days a week in the office depending on the role)
• Flex My Way policies designed to help manage personal and professional responsibilities
• Work from anywhere for up to 8 weeks per year
• Career Development and Growth opportunities
• Grow My Way programming
• Skills-first approach
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed