Manager - Software Development Engineering (AI/ML)

CVS Health•Scottsdale, AZ

23h•$92,700 - $185,400

About The Position

This team directly impacts the lives of pharmacy customers by creating systems that process over 10 million prescriptions daily, making it a business-critical function. The Software Manager position leads the Innovation and Automation Team in developing and delivering AI/ML-based tools to enhance operational efficiency across the department. The role is split with 75% focus on development and delivery management and 25% on operational oversight, ensuring projects align with organizational goals and maintain high quality and efficiency standards. This role involves leading process improvement initiatives, driving innovation, and supporting the organization with internal team management, senior leadership updates, annual budgeting, capital processes, and quality improvement activities.

Requirements

5+ years of Information Technology experience including leadership and development management experience in core development, innovation and delivery areas.
5+ years of experience leading large or multiple application teams to deliver projects and initiatives effectively.
7+ years of experience in information technology principles, development methodologies and use of platforms/applications or software products.
5+ years of experience mentoring and supervising full time employees work and career development, as well as onsite and offshore vendor relationships.
5+ years of experience in handling customer expectations and relationship building.
5+ years partnering with architecture, product, and program management teams to influence product development decisions.
3+ years of experience working on projects using FE Technologies (Angular/React), Java Spring boot, mature CI/CD practices, source control such as GIT, and automated testing.
2+ years of experience working with large public cloud technologies (e.g., GCP, AWS, Azure, AI and ML).

Nice To Haves

Health Care and PBM background
AS400 / IBMi Series experience

Responsibilities

Lead the development and delivery of innovative AI/ML tools, ensuring alignment with the organization’s strategic goals.
Manage project planning, resource allocation, and skillset mapping to ensure successful project execution.
Guide project teams in adhering to technical and functional standards, best practices, and organizational processes.
Foster a culture of creativity and collaboration within the development team, encouraging innovative thinking and exploration of new technologies.
Monitor project milestones and deliverables, ensuring projects are completed on time, within budget, and to the required quality standards.
Have a deep understanding, follow and provide guidance to project teams and resources on practices and techniques followed within the application area and organization.
Participate in annual budgeting and capital processes, providing quantitative cost/benefit analyses for projects.
Actively participate in recruitment and selection processes for both CVS and vendor candidates, as well as lead onsite and offshore vendor relationships.
Conduct regular assessments of team performance, providing feedback and support for career development.
Provide comprehensive feedback on strengths and development areas.
Oversee, review and act on time sheets for CVS and vendor resource to ensure compliance.
Commitment to ensuring teams adheres to the highest degree of integrity and Code of Conduct standards.
Foster a positive colleague experience by identifying opportunities for engagement and implementing communication strategies around organizational changes.
Consult with business and IT stakeholders during execution of projects to ensure business and IT expectations are being met.
Address any challenge or roadblock to accomplish project goals and expectations.
Identify and develop services and service level agreements (SLAs); educate senior leaders on service-related information and continually improve related processes.
Develop and implement strategic plans to enhance operational effectiveness and efficiency within the department.
Collaborate with leadership to identify critical priorities and drive operational change to achieve organizational goals.
Analyze existing processes to identify areas for improvement, cost reduction, and increased productivity via implementing tools.
Manage the development and implementation of quality standards, operating policies, and procedures.
Oversee the planning and financial budgeting processes, ensuring alignment with functional and organizational priorities.
Monitor key performance indicators (KPIs) to evaluate operational efficiency and identify enhancement opportunities.
Proactively identify and mitigate risks, communicating progress and challenges to organizational leaders.