Manager, Social Work Services
About The Position
The Manager of Social Work Services provides overall management of the department under the direction of the Director of Social Work Services. The position plans, organizes, staffs, directs, and controls care coordination activities and provides oversight and broad direction of social work services addressing patients’ and families’ psychosocial, emotional, financial, and spiritual needs. The manager helps patients adjust to issues related to acute or chronic illness and disability and facilitates comprehensive discharge planning with health care professionals and community agencies. The manager works closely with medical staff and Long Beach Medical Center leadership to identify patient care needs and remove barriers to safe, timely discharge. The role is accountable for quality patient care, regulatory compliance, adherence to hospital policies and procedures, customer service, patient satisfaction, and staff performance and competence. The position supports the hospital’s strategic plan, performance improvement, and patient safety activities, while demonstrating MemorialCare’s core values of Integrity, Accountability, Best Practices, Compassion, and Synergy. This is a full-time, day-shift position in Social Work Services in Long Beach. The listed annual pay range is $124,072 to $168,097.60. Pay placement depends on factors including relevant experience and qualifications; additional compensation may be available, including shift differentials, extra-shift incentives, and bonuses. MemorialCare also offers health insurance plan options for employees and dependents.
Requirements
- Graduate MSW degree from an accredited school.
- California LCSW required.
- Two to four years of health care experience preferred.
- Strong communication, interpersonal, and presentation skills.
- Knowledge of psychosocial theories, information and referrals, effective use of community resources, and ability to provide direction and case consultation.
- Ability to incorporate different functional and developmental ages into patient assessment and care.
- Computer and information system experience.
- Comprehensive knowledge of applicable regulatory requirements, such as Joint Commission, CDPH, Conditions of Participation, and CCS Standards.
Nice To Haves
- Certification in a related field preferred.
- Two to four years of health care experience preferred.
Responsibilities
- Hire, develop, and maintain the performance and competence of clinical personnel.
- Provide quality services through effective management, planning, and education.
- Participate in developing and implementing departmental goals, objectives, policies, and procedures.
- Collaborate with the Director to manage the unit’s operational and capital budget and meet financial goals.
- Ensure cost-effective daily operations and resource allocation.
- Maintain effective staffing plans and achieve staff productivity goals.
- Achieve employee engagement goals.
- Monitor unit metrics to ensure high patient satisfaction and compliance with regulatory requirements.
- Support the strategic plan and the goals and direction of the performance improvement plan.
- Work with nursing and medical staff leadership to ensure effective and efficient unit operations.
- Respond to and resolve difficult or sensitive patient care issues and customer inquiries or complaints.
- Implement best practices in accordance with hospital policies.
- Participate in department-specific performance improvement projects.
- Oversee social work services that address the psychosocial, emotional, financial, and spiritual needs of patients and families.
- Facilitate comprehensive disposition and discharge planning in conjunction with health care professionals and community agencies.
- Help identify patient care needs and remove barriers to safe and timely discharge.
Benefits
- High-quality health insurance plan options for employees and their dependents.
- Additional compensation may be available, including shift differentials, extra-shift incentives, and bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
