Manager, SMB Sales

RXO, Inc. • Minneapolis, MN

3d • $70,000 - $75,000

About The Position

As an Operations Manager at RXO, you will manage and administer operational policies and procedures that support the team’s objective to ensure the highest possible quality and accuracy for our customers. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Join us at RXO, and we’ll give you the tools and support you need to excel at your job, while building a career you’ll love.

Requirements

• 5 years of supervisory experience in logistics and/or transportation

Nice To Haves

• Bachelor’s degree in Transportation, Supply Chain, or a related field
• Availability to travel occasionally
• Ability to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience
• Ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations

Responsibilities

• Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expense
• Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standards
• Function as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary
• Coordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staff
• Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement
• Analyze quantitative information and apply professional judgment to resolve issues
• Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration
• Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination process

Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager