Manager, SMB Sales

Mews

7d•$120,000 - $150,000•Hybrid

About The Position

The SMB Manager will act as a trusted sales leader in AMER, based on the East Coast, responsible for driving revenue growth, building a market-leading presence in North America, and shaping the overall strategy. The Manager will act on key market opportunities and collaborate closely with marketing and customer success to scale the business effectively.

Requirements

Experience leading full-cycle SMB sales teams, building outbound pipeline, and converting inbound demand into revenue.
Deep regional expertise and a strong presence in the US market, with established networks across the East Coast.
AI fluency in a sales context: comfortable using AI for prospecting, research, personalised outreach, call summaries, and pipeline analysis, with a clear point of view on where it adds value and how to roll it out to a team without losing the human touch.
A strong commitment to process, consistently upholding SLAs and CRM best practices.
Strategic thinking and cross-functional collaboration skills, with the ability to turn go-to-market strategy into action.
A customer-first mindset and a leadership style rooted in motivation, accountability, and advocacy.
Hospitality or hotel tech experience is required.

Responsibilities

Lead and mentor the sales team, ensuring alignment with company objectives and repeatable, predictable revenue growth.
Oversee and manage the day-to-day operations of the SMB sales team and your territory.
Own and drive the revenue target, developing and executing sales strategies to achieve and exceed goals.
Set the standard for how the team uses AI day to day: account research and pre-call prep, drafting personalised outbound, summarising calls, and surfacing next-best-actions, so reps spend more time selling and less time on admin.
Use AI-assisted pipeline and forecasting tools to pressure-test deal health, spot risk early, and make weekly forecasts more accurate, not just faster.
Coach reps to use conversation intelligence (call recording and analysis) to self-review and improve, and use those insights to make your 1:1s and deal reviews sharper.
Embed responsible, on-brand AI use into the team's playbook, knowing where AI adds genuine leverage and where the human relationship has to lead.
Partner with RevOps and Enablement to test, adopt, and scale new AI tooling, feeding back what works so it becomes part of the repeatable motion.
Monthly travel as needed across your East Coast territory and to customers and prospects further afield.
Represent Mews at industry events and conferences.
Meet with customers and prospects alongside your team.

Benefits

Unlimited paid holiday
Participation in our company share program
Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
An annual Learning budget of €300 (and more for high performers) to support your development
Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
A work from anywhere policy with flexibility to work abroad for a few weeks each year
Relocation options, available after one year
Flexible, hybrid working options
A home office setup budget to make your workspace your own and a monthly work-from-home allowance
Claude tokens, so you can automate workflows and build smarter, more efficient ways of working