Manager - Site

CRST The Transportation Solution • Tracy, CA

5d • Onsite

About The Position

Lead a customer operation, build high-performing teams and drive results that move a business forward. About CRST CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success. The Opportunity The Manager – Site leads operations onsite at a customer location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the onsite customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement. CRST Dedicated Solutions CRST's Dedicated Solutions team strives to provide customers with the flexibility of a private fleet – focused on speed, efficiency and value – without the expense. We work to deliver service excellence to our retailers and producers, relentlessly working toward more consistent, dependable and high-quality delivery services to make us an invaluable part of supply chain logistics.

Requirements

• High school diploma or equivalent
• Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Proven experience managing transportation or logistics operations, with responsibility for teams or accounts
• Demonstrated ability to lead, coach, and develop teams in a fast-paced environment
• Strong ability to manage relationships, conduct business reviews, and resolve issues effectively
• Understanding of operational budgets, cost control, and margin improvement strategies

Nice To Haves

• A four-year degree or applicable work experience with demonstrated success
• Experience leading a dedicated or customer-specific transportation site
• Proficiency in reviewing KPIs, financial results, and operational data to identify improvements
• Experience standardizing processes or implementing operational best practices
• Proficiency with transportation management systems or related operational tools

Responsibilities

• Lead operations onsite at a customer location, managing performance, safety, and profitability for one or more customer sites while driving daily execution and service excellence
• Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Own the customer relationship, serving as the primary onsite contact for assigned customers; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Manage site-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned sites
• Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Benefits

• Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED