Manager, Site Reliability Engineering

Envision Healthcare • Nashville, TN

2d

About The Position

The Manager of Site Reliability Engineering (SRE) leads a team of Site Reliability Engineers responsible for the availability, performance, resilience, and operational excellence of the company’s critical platforms and services. The role combines people leadership, operational ownership, and reliability strategy, and partners closely with Platform Engineering, Application Engineering, Security, Architecture, and Infrastructure teams.

The manager establishes team priorities and performance expectations, develops employees, and owns service reliability performance against established SLOs, operational targets, and customer commitments. The role also leads reliability practices and incident management, oversees on-call operations, and drives continuous improvement across supported environments.

Requirements

• Experience defining and governing SLOs, SLIs, error budgets, and reliability standards across enterprise platforms.
• Strong technical expertise in cloud platforms such as AWS and/or Azure, distributed systems, and reliability engineering practices.
• Experience with Infrastructure-as-Code, CI/CD pipelines, automation, and self-healing infrastructure patterns.
• Strong knowledge of containers, Kubernetes, platform resiliency, and modern observability and monitoring solutions.
• Demonstrated experience leading major incident response, root cause analysis, and service restoration efforts.
• Scripting or programming experience, such as Python, PowerShell, or Bash, and an automation-first operations approach.
• Ability to mentor engineers, influence technical direction, and communicate effectively with technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field with 7 years of experience required; equivalent relevant experience may be considered in lieu of a degree.
• Previous experience leading technical teams required.
• Experience supporting large-scale, highly available 24x7 production environments required.
• Experience driving cloud transformation, automation, observability, and operational excellence initiatives required.
• Experience in healthcare, financial services, or other regulated industries required.

Responsibilities

• Manage employees through coaching, training, time-management support, evaluations, and regular meetings with direct reports.
• Establish team priorities, performance expectations, and career development plans aligned with organizational reliability objectives.
• Own service reliability performance and ensure teams meet established SLOs, operational targets, and customer commitments.
• Lead implementation of reliability policies, practices, and operational strategies to achieve short-term business objectives.
• Conduct incident management processes, post-incident reviews, and corrective action plans across supported environments.
• Oversee on-call programs, resource allocation, workload balancing, and team operational readiness.
• Drive continuous improvement initiatives to reduce MTTR, prevent recurring incidents, and improve service stability.
• Partner with engineering, infrastructure, security, and business leaders to prioritize reliability investments and operational initiatives.
• Influence departmental policies, procedures, and automation priorities to improve operational effectiveness and resilience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability benefits
• Healthcare FSA
• Dependent Care FSA
• Limited Healthcare FSA
• Transportation and Parking FSA
• HSA
• Paid time off, with a minimum of 20 days and up to 25 days per calendar year depending on position
• 9 observed holidays
• Paid family leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager