Manager, Site Operations

Petrocard•Portland, OR

16d•$40 - $45•Remote

About The Position

The Facilities Manager is responsible for the overall operational performance, safety, compliance, maintenance, and customer experience across PetroCard's network of fueling facilities. This position provides leadership to the Site Maintenance team and oversees facility maintenance programs, capital improvement projects, regulatory compliance initiatives, vendor relationships, and operational budgets. The Facilities Manager ensures PetroCard's facilities operate safely, efficiently, and reliably while supporting company growth objectives and delivering exceptional customer experience.

Requirements

5+ years of progressively responsible operations, facilities maintenance, petroleum operations, fleet fueling, or related industry experience.
3+ years of lead or supervisory experience directing multiple employees.
Experience managing projects.
Valid driver’s license and acceptable driving record at time of hire.

Nice To Haves

Technical Degree or higher in related field (Operations, Engineering, Construction, Facilities) preferred. Equivalent combination of education and experience may be considered.
Experience working in highly regulated environments with environmental compliance and fuel systems preferred.
Demonstrated success leading operational improvement initiatives.
Petroleum distribution, cardlock, convenience retail, terminal operations, transportation, fleet services, or industrial facilities experience preferred.
Experience managing multi-site operations preferred.

Responsibilities

Lead, develop, coach, and mentor Site Maintenance Technicians and support staff.
Establish performance expectations, conduct performance evaluations and support employee development.
Partner with HR on recruiting, onboarding, succession planning, and employee relations.
Foster a culture of safety, accountability, customer service, and continuous improvement.
Develop and execute maintenance strategies that maximize site uptime and operational reliability.
Monitor operational performance through established KPIs and service standards.
Identify opportunities to improve efficiency, reduce costs, and enhance customer experience.
Establish preventive maintenance programs and operational best practices.
Ensure timely resolution of facility issues impacting customers or operations.
Maintain oversight of all federal, state, and local regulatory requirements affecting facilities.
Ensure compliance with Department of Ecology, Clean Air Agency, environmental, safety, and operational regulations.
Participate in investigations of incidents, near misses, and compliance concerns.
Partner with Safety leadership to implement risk reduction initiatives.
Maintain relationships with maintenance contractors, equipment suppliers, and service providers.
Ensure vendors comply with PetroCard safety and operational standards.
Support project timelines, budgets, and contractor performance.
Champion a customer-first approach throughout facility operations.
Respond to customer feedback and operational issues affecting service quality.
Ensure facilities reflect PetroCard's brand standards.
Monitor expenditures and identify opportunities for cost control.
Participate in operational and safety meetings.
Provide operational reporting and recommendations to functional leadership.
Perform other duties as assigned.

Benefits

Pay rate of $40-$45/hour depending on experience and eligible for overtime.
401k plan with dollar-for-dollar company match.
Company subsidized Medical, Dental and Vision plans for individual and family coverage.
Company paid Short-Term and Long-Term Disability insurance.
Company paid Life and AD&D insurance with buy up options for individual and family coverage.
Generous Paid Time Off and Paid Holidays.
Employee Fuel Discount.
Cell phone and equipment stipends.
Use of company vehicle; dispatch from home; home daily.

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