Manager, Short Stay Crisis Support

SHIPSHEY•Brampton, ON

8d•CA$73,387 - CA$104,920•Hybrid

About The Position

Reporting to the Director of Congregate and Emergency Housing, the Manager, Short Stay Crisis Support is responsible for providing leadership and oversight to two program locations in Mississauga and Brampton focused on support to the community. The individual’s main responsibilities is to oversee a program that provides clients in crisis with time-limited support in a safe, supervised, non-hospitalized residential setting. Clients are offered assistance to connect with sources of ongoing support to work towards recovery and wellness. They will be responsible for a large team of professionals (PT, FT, etc.) including a PT Supervisor in a 24/7 environment. The individual will ensure that strategic goals established and translated into practical action and relationships are maximized between clients, employees, and community partners.

Requirements

Post-secondary education in Social Work, Social Services, Health Services, or equivalent
3+ years Supervising and/or Managing employees
Past or current experience working with individuals experiencing serious mental health issues and / or the homeless population would be an asset
Demonstrated skill in applying the principles of PSR, Recovery and case management
Demonstrated ability to work within the organization’s Mission and Values
Working knowledge of the Mental Health Act and other relevant legislation
Demonstrated experience in project management
Demonstrated effective leadership and management skills
Excellent verbal/written communication and interpersonal skills
Strong analytical and organizational skills
Demonstrated ability to work without direct supervision in a team environment
Excellent oral and written communication skills are essential
Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage

Responsibilities

Manage the day-to-day operations of the short stay crisis support and mobile crisis programs
Manage and direct daily activities of staff including staff performance, recruitment of new staff, and safety and educational training programs
Support staff and provide clinical supervision
Create staff development opportunities, conducting orientations and training sessions
Utilize a program evaluation framework to assess the strengths of the program and identify areas for improvement
Align the strategic goals of the company with the goals of the SSCSP and translating those goals into practical actions
Establish and monitor performance measures and service delivery outcomes
Create an environment that promotes and encourages change and innovation
Implement measures to monitor the quality of service delivery and workload regularly
Act as a liaison among team and other stakeholders to ensure that goals are achieved, processes are improved and resolutions provided
Define and assess factors that have the potential to create risk
Develop and revise program policies and procedures and monitors adherence to them
Analyze program issues and problems, researching best practices, developing solutions and providing advice on trends and strategic directions to Senior Management
Overall responsibility for client safety and service quality
Participate in external committees on service initiatives, and liaises with other regional service providers to promote seamless transitions to service
Building and supporting sustainable and productive relationships with all individuals including staff, senior management, the community, residents and families
Initiating and maintaining relationships, (in coordination with other staff), with law-enforcement and other human-services agencies, and with informal community resources (e.g., landlords, employers.)
Perform on-call duty for crisis intervention and for staff supervision and consultation.
Perform additional duties as required/delegated