Manager- ServiceNow Solution Architect

Johnson & Johnson Innovative Medicine • Raritan, NJ

1d • $102,000 - $177,100 • Hybrid

About The Position

Serve as the primary ServiceNow Solution Architect for an assigned process area (e.g., Incident, Change, CMDB, Discovery), owning the design and implementation of scalable, secure solutions within Iris, Johnson & Johnson’s enterprise ServiceNow platform. This role emphasizes technical judgment, platform sustainability, and hands‑on solution quality in a large‑scale, highly governed environment.

Requirements

• Minimum 5 years of hands‑on (not delegated) experience designing solutions for a large‑scale ServiceNow platform.
• Demonstrated ability to design and implement solutions using Business Rules, Script Includes, and ACLs in a controlled enterprise environment.
• Deep expertise in at least one ServiceNow process area (e.g., Incident, Change, CMDB, ITOM, GRC).
• Strong technical judgment around performance, security, maintainability, and upgrade impact.
• Clear communication skills, with the ability to explain technical design decisions to both technical peers and functional stakeholders.
• Candidates will be expected to describe specific, real examples of their technical decisions and implementations during the interview process.

Nice To Haves

• Two or more current ServiceNow certifications, such as: Certified Implementation Specialist (CIS) – ITSM, CMDB, ITOM
• Certified Application Developer (CAD)
• Certified System Administrator (CSA).
• Hands‑on experience implementing or supporting Now Assist features in production, including domain‑level enablement, troubleshooting, and adoption support.
• Experience participating in major ServiceNow upgrades and addressing customizations that impact upgrade outcomes.

Responsibilities

• Own architectural design and configuration decisions for a specific ServiceNow domain, from requirements through production support.
• Translate business needs into scalable ServiceNow solutions that align with enterprise standards and long‑term platform strategy.
• Design and implement solutions using appropriate platform constructs (configuration first, customization only when justified).
• Apply disciplined use of Business Rules and Script Includes, favoring reuse, encapsulation, and maintainable server‑side logic over ad‑hoc scripting.
• Design and maintain ACLs appropriate for a large enterprise environment, including role/group strategy, least‑privilege access, performance considerations, and audit readiness.
• Demonstrate strong judgment around configuration vs. customization, actively avoiding unnecessary customization and protecting upgradeability and supportability.
• Support system de‑customization and upgrade readiness by refactoring or removing custom logic that duplicates or conflicts with out‑of‑box ServiceNow capabilities.
• Serve as the domain subject matter expert for assigned ServiceNow areas, supporting design reviews, backlog refinement, and complex issue resolution.
• Partner closely with platform leadership (M2) to ensure domain solutions align with upgrade plans, architectural standards, and GenAI initiatives.

Benefits

• medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• consolidated retirement plan (pension) and savings plan (401(k)).
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed