Manager, Service Reliability Engineer

PlayStation Global•Aliso Viejo, CA

About The Position

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. As a part of Sony Computer Entertainment, the Future Technology Group (FTG) is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service. We expect our SREs to have opinions on the state of our network, what we are doing right, and what can be improved. They are empowered to say when new features are ready for production, and work with other teams to ensure the quality of production releases. As an SRE, you will provide technical guidance and be able to influence decisions about the S/W engineering process as well as provide guidance in operational processes. In this leadership role you will be influencing the outcome of Service Delivery and S/W automation engineering.

Requirements

BS in Computer Science or equivalent experience required.
Proven experience managing an operations organization in a 24/7 global infrastructure as well as a record of individual technical achievements.
A strong background in Internet service deployments and a deep understanding of Linux and Internet technologies.
A natural team leader who can motivate and encourage personal advancement.
Excellent project management skills and the ability to work in a fast-paced and hectic work environment.
Capable of technical deep dives into code, networking, systems, and storage with very experienced engineers.
Capable of leading a discussion with executive management.
Demonstrated experience in network and large-scale Linux system troubleshooting and maintenance practices.
Must be willing to travel to domestic and international datacenters and office locations.

Responsibilities

Build and manage a team of engineers across many time zones who work to analyze and maintain service stability by documenting policies in a 24/7/365 operation.
Own the day-to-day health, uptime and reliability of all networks, servers, storage, and ancillary infrastructure to fulfill the mission of unyielding site stewardship.
Work closely with multi-functional teams collaborating on negotiating requirements, specifications, schedules, quality, and technical acceptance criteria.
Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet FTG’s needs with respect to functionality, performance, scalability, and reliability.
Identify tactical issues and emerging areas of concern.
Develop reports and feedback to inform technical solutions that meet design needs.