Service Reliability Engineer

NVIDIA•US, TX, Remote, TX

1d•$168,000 - $333,500•Hybrid

About The Position

At NVIDIA, our Compute Infrastructure Support (CIS) team looks for a driven Site Reliability Engineer passionate about innovation and excellence. As an SRE, you will be vital in delivering world-class support for our on-prem and cloud products and services. Your work will help maintain near 100% availability. This role offers a chance to work with powerful technology and join a diverse expert team. Together, you will build reliable systems that advance our innovative progress in AI and accelerated computing.

Requirements

Advanced hands-on experience with Kubernetes, SLURM, and large-scale cluster management.
Familiarity with GPU hardware and high-performance computing environments.
Proficiency with observability and incident management tools (Grafana, OpenTelemetry, PagerDuty, JIRA).
Experience with Cloud platforms (AWS, Azure, GCP, OCI) is a plus; strong preference for on-prem expertise.
Highly motivated with strong communication skills, demonstrating the ability to work effectively with multi-functional teams.
8+ years of experience coordinating large-scale production systems and more than 3 years of experience working in high-availability Internet, Cloud, or Data Center settings.
BS in Computer Science, Engineering, Physics, Mathematics, or equivalent experience.
Expert-level Linux system administration, automation using Ansible and/or Python and strong expertise in shell scripting, DNS, DHCP, storage systems, and core networking.
Proven experience in problem-solving and maintaining large-scale bare-metal infrastructure.
Excellent partnership, documentation, and mentoring skills.

Nice To Haves

Experience with scripting languages, particularly Python.
Prior experience running virtual machines under community-supported or commercial hypervisors.
Knowledge of application containers and container orchestration systems.
Basic understanding of Git.
Demonstrate ability to master and maintain complicated environments.

Responsibilities

Operate within a 24/7 follow-the-sun support model across multiple continents, working closely with a U.S.-based manager. Manage a 4-day, 10-hour schedule, including either Saturday or Sunday, with flexible early or late shifts to maintain global coverage.
Monitor and manage extensive production GPU and Kubernetes environments to ensure high availability and performance. Apply advanced tools to detect, prevent, and respond to incidents proactively.
Apply in-depth systems knowledge to analyze logs, metrics, and system behavior, diagnosing issues and implementing effective resolutions.
Develop and complete predictive automated support routines to prevent potential issues from impacting production.
Improve automation by integrating incident analysis insights into auto-healing and automated break-fix solutions.
Perform comprehensive systems administration, network administration, and security monitoring tasks.
Coordinate with domain experts and service owners to resolve complex issues efficiently.
Continuously improve service quality and operational processes based on incident feedback.
Foster strong interpersonal and communication skills to ensure effective coordination across teams during incident resolution.
Deliver outstanding customer focus, ensuring clients feel supported and valued throughout all interactions.