Manager, Service Planning

ISUZU NORTH AMERICA CORPORATION • Anaheim, CA

2d • $107,746 - $137,376 • Onsite

About The Position

Develops and manages service manuals, bulletins, and other service readiness activities by coordinating with internal and external parties. Analyzes dealer/ICTA’s requests and plans and develops new service communication/commercial programs.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, Automotive Engineering, or a related technical discipline.
• 7–10 years of related experience, including a combination of automotive service, technical publications, software development, and project management.
• Experience managing software vendors, statements of work, project budgets, schedules, deliverables, change requests, and performance.
• Understanding of manufacturing processes, warranty processes, service readiness, and service support requirements from a wholesale environment and impact to dealer or manufacturer operation
• Knowledge of related regulations such as Federal Motor Vehicle Safety Standards and Environmental Protection Agency requirements
• Familiarity with HTML, CSS, JavaScript, SQL, XML, JSON, or similar technologies.
• Familiarity with REST APIs and system-integration concepts.
• Familiarity with Git or other version-control platforms.
• Familiarity with Cloud environments such as Microsoft Azure or Amazon Web Services.
• Familiarity with Diagnostic authoring systems and vehicle communication tools.
• Familiarity with Adobe FrameMaker, InDesign, Acrobat, or structured authoring platforms
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Proficient with Project-management and issue-tracking tools such as Microsoft Project, Jira, Azure DevOps, Smartsheet, or similar systems.
• Proficient with Requirements-management and documentation tools.
• Excellent written and verbal communication skills
• The employee must be able to access, enter, and retrieve data using a computer.
• Position requires approximately 10-25% travel, domestic and international, including overnight stays.

Responsibilities

• Manages Service Shop Manual, Owner Manual, Technical/Warranty Service bulletins and other service materials development within budget and deadlines. Functions include planning, budgeting, and coordination with outside companies.
• Manages the development of web-based publications and vehicle diagnostic tools.
• Leads field fix process with INAC QA, Isuzu Japan International Service, ITCA Vehicle Compliance, AIPDN, MIS, ICTA Customer Relation and Brand Quality Leads and/or supports the creation of Service program with related ICTA departments.
• Monitors and maintains IsuzuTruckService.com with supplier Isuzu Global Service Systems (IGSS).
• Performs miscellaneous job-related duties as assigned.

Benefits

• Comprehensive Health Coverage Medical, dental, vision, and fertility benefits
• Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support
• Generous Time Off Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need
• Smart Retirement Planning Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)
• Peace of Mind Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance
• Wellness Program Access a variety of tools and resources designed to support your physical and mental well-being
• Tuition Reimbursement Pursue continued education with financial support for job-related coursework, degree programs, and professional growth
• Exclusive Employee Discounts Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager