Manager Service Intelligence

Purolator • Mississauga, ON

1d • Onsite

About The Position

The Manager, Service Intelligence serves as a bridge between data and decision-making across Purolator's network. Working closely with Operations leaders and cross-functional partners, this role delivers actionable insights, performance reporting, scorecards, analytics, and operational intelligence that improve service performance, enhance operational visibility, and support strategic business initiatives. Through data-driven recommendations, automation, and analytical solutions, the role helps identify risks, uncover opportunities, and enable proactive decision-making that drives stronger business and customer outcomes.

Requirements

• Bachelor’s degree in Business, Engineering, Mathematics, Statistics, Data Analytics, Operations Research, or a related discipline.
• 5+ years of experience in analytics, business intelligence, operational performance, or continuous improvement.
• Experience supporting senior leaders and cross-functional initiatives.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to transform data into clear insights, recommendations, and compelling business stories.
• Advanced data visualization skills, including dashboards, charts, and graphical reporting for various stakeholder audiences.
• Strong communication, presentation, stakeholder management, and leadership capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced experience developing dashboards, scorecards, scenario modelling, automated reporting, and business intelligence solutions.
• Experience with Python SQL, automation technologies, data visualization, and large complex operational datasets.
• Advanced proficiency in Power BI, Excel, and PowerPoint.
• Knowledge of KPI governance, performance measurement, and operational reporting best practices.
• Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

Responsibilities

• Deliver reporting, scorecards, dashboards, and advanced analysis to monitor service performance, identify risks and trends, and support operational decision-making.
• Conduct, trade lane, network, customer, and stakeholder analyses to uncover improvement opportunities and provide data-driven recommendations that balance cost, service, and operational efficiency.
• Lead or support the design, enhancement, deployment, and adoption of Power BI dashboards, analytics solutions, automation, and operational intelligence tools.
• Partner with Operations and cross-functional teams to prioritize initiatives, solve complex business problems, and drive service quality, performance, and customer experience improvements.
• Translate business needs into actionable analytical solutions, ensuring outputs are accurate, scalable, relevant, and adopted by stakeholders.
• Communicate performance insights, risks, recommendations, and executive-ready storytelling to senior leaders and key stakeholders.
• Support peak planning, operational readiness, performance visibility, risk monitoring, and reporting governance across the network.
• Build strong cross-functional partnerships to drive alignment, influence outcomes, and support successful delivery of business initiatives.
• Lead, coach, and develop team members through performance management, feedback, career development, and capability building in analytics, operational intelligence, automation, and stakeholder engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager