Business Intelligence Manager

Harvard University • Cambridge, MA

4d • Hybrid

About The Position

The Business Intelligence Manager leads our data and analytics function, helping the organization make smarter, faster, and more impactful decisions. The Business Intelligence Manager oversees a team of analysts and partners across the credit union to unlock the value of our data, drive growth, improve member experience, and enable innovation. This role also leads to the evolution of our data warehouse, reporting tools, and analytics capabilities to ensure data is accessible, trusted, and actionable.

Requirements

• Minimum of two years’ post-secondary education or relevant work experience
• Supervisory experience
• Strong SQL expertise
• Experience working with structured and unstructured data environments
• Proficiency with BI tools (e.g., Tableau, Power BI)
• Background in quantitative analysis and statistical modeling
• Understanding of data infrastructure and ELT/ETL frameworks
• Strong analytical and problem-solving skills
• Ability to translate complex data into clear, actionable insights
• Excellent communication and presentation skills
• Ability to work independently and collaboratively
• Strong organization and attention to detail
• Proven leadership and team development experience preferred

Nice To Haves

• Masters degree preferred
• Proven leadership and team development experience

Responsibilities

• Champion a culture of data-informed decision-making across the organization
• Partner with senior leaders and business units to identify and prioritize high-impact opportunities
• Lead, coach, and develop a high-performing analytics team
• Own key analytics platforms and vendor relationships
• Bridge business and technical teams to ensure the right questions are asked and answered with confidence
• Lead development of intuitive dashboards and reporting (e.g., Tableau)
• Translate business needs into meaningful metrics, KPIs, and insights
• Deliver actionable analysis across member growth, lending, deposits, and digital engagement
• Empower teams through self-service analytics and data accessibility
• Establish practical, scalable data governance standards
• Ensure data integrity through quality controls and monitoring
• Define and maintain data definitions, lineage, and documentation
• Support compliance with regulatory, privacy, and security requirements
• Lead design and optimization of the enterprise data warehouse
• Oversee data pipelines and integrations across core, digital, lending, and third-party systems
• Ensure performance, scalability, and reliability of the data environment
• Stay current on modern data platforms and architectures (e.g., Snowflake)
• Other duties as assigned.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager