Manager, Service Department Evolution

Home Depot•Atlanta, GA

5d•Onsite

About The Position

This role supports the strategy for the Service Department Evolution by monitoring progress on key initiatives, executing Front End deliverables, and ensuring risks and obstacles are addressed. This position drives execution from strategy to completion. Success means keeping the transformation on track toward flexible, connected experiences for customers and associates.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to the United States.
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis.

Nice To Haves

PMI certification preferred.
3 years of retail experience or process management in related area.
Leadership and management experience preferred

Responsibilities

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.
Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility.
Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs.
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise.
Assist in collaborating findings from data and making verbal/written recommendations.
Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations.
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).