Manager Service Delivery (Remote in US)

Gainwell Technologies LLC

1d • Remote

About The Position

As Manager of Service Delivery, you will lead the solutions delivery team to drive high performance standards and deliver best-in-class technology solutions and services to clients. You will build strong strategic relationships with client-facing teams and be responsible for deploying, maintaining, and continuously enhancing provider-focused solutions. Your role in our mission is to build future-ready, high-performing teams, deliver best-in-class technology solutions and services, identify and implement improvement and optimization initiatives, lead/support organization-wide projects, lead/support organizational change, and support sales pursuits and solution deployments.

Requirements

• Strong team management and leadership experience
• Experience managing software development teams, SDLC
• Experience managing service operation; ITIL4 cert preferred
• Managing projects (PMP preferred) and change-leadership
• Knowledge and experience in healthcare; preferably Medicaid provider-solutions

Nice To Haves

• ITIL4 cert preferred
• PMP preferred

Responsibilities

• Build future-ready, high-performing teams
• Deliver best-in-class technology solutions and services
• Identify and implement improvement and optimization initiatives
• Lead/support organization-wide projects
• Lead/support organizational change
• Support sales pursuits and solution deployments

Benefits

• Health (medical, dental, vision) benefits start on day 1 of employment
• Company match 401K
• Flexible vacation policy
• Educational assistance
• Leadership and technical development academies
• Company provided computer for work use

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees