Manager, Service Center - TForce Freight

TForce Freight • Rockford, IL

8h

About The Position

The Manager, Service Center oversees the day-to-day operations of TFF Service Centers. The role analyzes operational data to understand productivity, service, and quality targets, and collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager also participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent verbal and written communication skills.

Nice To Haves

• Bachelor's degree or international equivalent.

Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed