Manager, Operations - TForce Freight

TForce Freight•Columbus, OH

About The Position

The Operations Manager oversees and coordinates day-to-day operations within service centers. The role analyzes operational data to understand productivity, service, and quality targets, and collaborates with the service center management team to develop action plans and improve service-level results. The position also oversees other service center supervisors.

Requirements

U.S. citizen or otherwise authorized to work in the U.S.
Strong communication skills.
High school diploma, GED, or international equivalent.

Nice To Haves

Previous dock operations experience.
Supervisory experience in the transportation industry.
Bachelor's degree or internationally comparable degree.

Responsibilities

Review projected performance plans to verify that the correct number of drivers, routes, and employees are allocated to the area of responsibility.
Compare planned and actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
Observe dock operations to ensure established work procedures, including freight handling, are followed.
Work with other managers to coordinate hiring and promotion decisions.
Work with other managers to ensure adherence to labor agreements and address grievances.
Participate in new-hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
Determine employee training needs and provide feedback and support.
Conduct performance evaluations and resolve individual and group performance issues.
Build labor relations by interacting with the service center management team and unionized employees and addressing and resolving requests and situations.
Communicate updated corporate policies and service center work rules so employees understand established processes.
Meet and exceed expected service levels, including on-time deliveries, eliminating missed pick-ups, and reducing claims, to reduce customer churn and grow additional business.