Manager, Science and Nature

DISCOVERY PLACE INC•Charlotte, NC

6d•Onsite

About The Position

At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe. We’re looking for driven, talented individuals who share our passion for making an impact and having fun while doing it. Plans and manages museum operations and programs for guests and customers of Discovery Place Science and Discovery Place Nature by performing the following duties personally or through designated team members: Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Bachelor's degree from four-year College or University; or 3+ years related experience and/or training; or equivalent combination of education and experience.
Problem Solving - Identifies and resolves problems in the timely manner; Develops alternative solutions.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
Directly supervises up to 30 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Responsibilities

Manages the Implementation of Programs or Guest Experiences
Serves in the rotation of museum leaders assigned to oversee the museum on weekends
Provides leadership to all team members and departments interacting with guests in the museum
Ensures all museum guests or customers have a positive experience through customer service excellence
Works in collaboration with other managers to provide work schedules for departmental staff
Follows defined processes and procedures and elevates undocumented situations for long term resolution.
Collaborates with the Database Manager for items relating to the point-of-sale system
Handles any emergencies and visitor concerns that may arise on-site
Provides notes detailing attendance, challenges, and noteworthy items to other Weekend Managers on Duty
Manages the implementation of all assigned educational programs, including facilitated museum experiences, camps, adult-oriented events...etc.
Coordinates staff members to ensure that resources are deployed efficiently and effectively to achieve the intended outcome.
Assists in evaluation and continuous improvement of museum operations and programming
Oversees time management, including time sheets, for any direct reports
Supports membership team members as they interact with guests around member engagements and membership inquiries.
Oversees Cash Handling Operations
Perform cash handling supervisory duties as outlined in company procedures
Accurately performs admissions reporting and reports discrepancies to the Manager and Accounting Office
Assists team members by working at the front desk as needed
Adjust group itineraries and/or programs when challenges arise
Ensures Proper Training for Team Members
In collaboration with other leaders, develops training regimen for new team members
Provides feedback to team members on a regular basis concerning work performance and adherence to policies and procedures
Requests or delivers additional training to continue staff development as needed.
Assists with training staff members for new programs and professional development purposes
Helps with managing the departmental budgets
Works with department budget manager to limit expenses
With other Science and Nature leaders, works to ensure that revenue targets are met
Helps with tracking purchases and logging expenses