Manager - School Based Services

Suncoast Center • St. Petersburg, FL

7h • Hybrid

About The Position

This role oversees and directs the development of policies and procedures for assigned programs to ensure quality care and compliance with funder/payer and accreditation bodies. The Manager supervises, is accessible to, and provides direction to staff, offering leadership and guidance through appropriate utilization and implementation of policies and procedures. This position ensures programs operate according to funding, licensing, and accreditation guidelines, monitors documentation compliance, and supports resiliency and strengths-based services. The Manager strives to create a safe and supportive environment, encouraging employee competency in person-centered services, co-occurring mental health and substance abuse services, and culturally competent services. They ensure services provided are evidenced-based or best practice models and that agency clinical initiatives are followed. The role involves developing, improving, implementing, and monitoring systems for smooth program operation, excellent customer service, timely and accurate clinical documentation, outcome data, and service event entry. The Manager formulates meaningful objectives for assigned programs, establishes systems for tracking and reporting outcomes, and maintains current knowledge of funding contracts, guidelines, and statutes. They ensure JWB funded programs meet ASSET standards, achieve contract minimum service levels, and ensure timely access to services. Additionally, the Manager monitors revenue and expense reports, productivity, and ensures staff complete all documentation in required time frames. They are responsible for staff recruitment, hiring, supervision, and developing orientation and training programs. The role includes providing clinical supervision and assuring training to enhance clinical skills, risk management, documentation, and confidentiality. Supervision techniques are designed to be easily understood and effective in establishing a desired organizational climate. The Manager recognizes and accommodates staff needs, may offer flex time, and completes meaningful performance evaluations with individualized staff development goals. Finally, the Manager networks with other providers and funders and represents the organization at community meetings.

Requirements

• Graduation from an accredited graduate school with a Master’s degree in clinical social work, clinical psychology or related human service.
• Must be licensed pursuant the provisions of Chapter 491, Florida Statutes as a social worker, mental health counselor, or marriage and family therapist.
• 3-5 years provision of clinical experience required.
• Minimum of 1 year supervisory experience is required.
• Must be 21 years of age.
• Negative Drug Screening prior to hire and throughout employment.
• Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF.
• Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance.
• Must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character.
• Computer Literate
• The ability to function and operate as a team player, showing dignity and respect for all.
• The ability to comply with all equal employment opportunity and ethical standards and regulations.
• The ability to take direction in a respectful and productive manner from supervisors and managers.
• The ability to work, as scheduled, in a timely fashion, and with an attitude oriented to service.
• The ability to have cordial and professional relationships both within the organization and with vendors, clients and third parties.
• If appropriate, the ability to produce all appropriate paperwork and reports consistent with contractual, state or federal standard, and to prepare and submit such paperwork on a timely basis.
• The ability to ensure HIPAA compliance by safeguarding client confidentiality and protecting all health information.
• The ability to understand and comply with Suncoast Center, Inc. policies and procedures.
• The ability to render compassionate care and equal commitment to serve clients in need of healthcare assistance

Responsibilities

• Oversees and directs the development of policies and procedures for assigned programs to ensure quality care and compliance with funder/payer and accreditation body.
• Supervises, is accessible to and provides direction to staff.
• Provides leadership and guidance to staff through appropriate utilization and implementation of the policies and procedures.
• Ensures the programs are operating according to funding, licensing and accreditation guidelines.
• Monitors documentation compliance with internal procedures, contract requirements, payer requirements, accrediting standards, and Florida Statutes and Administrative Rules.
• Supports and promotes resiliency and strengths-based services.
• Strives to create an environment that is safe and supportive.
• Encourages employees’ competency in providing person-centered services, co-occurring mental health and substance abuse services, and in providing culturally competent services.
• Ensures that the services provided are either evidenced-based or best practice models.
• Ensures that agency clinical initiatives are being followed (Feedback Informed Treatment, Tele-Therapy, etc).
• Develops, constantly improves, implements, and monitors systems to ensure the smooth operation of the program, ultimately resulting in excellent customer service, the timely and accurate completion of clinical documentation, outcome data, and service event entry.
• Formulates meaningful objectives for assigned programs and establishes adequate systems for tracking and reporting outcomes to funding sources and to the Quality Improvement Committee.
• Maintains current knowledge of all funding contracts, Juvenile Welfare Board (JWB) guidelines, and applicable Florida Statutes and Administrative Rules.
• Ensures that JWB funded programs meet ASSET standards and makes necessary preparations for ASSET review.
• Achieves all JWB contract minimum services levels and Measurable Objectives.
• Ensures timely access to services.
• Makes recommendations to improve access to services as needed.
• Monitors revenue and expense reports of programs, and institutes corrective action to ensure compliance with budgetary goals.
• Monitors the productivity of the programs and individual staff on an ongoing basis.
• Makes recommendations and implements processes to improve productivity as needed.
• Ensures staff completes all documentation (assessments, treatment plans, progress notes, closings, service worksheets, time sheets, etc.) in required time frames.
• Ensures that JWB data is reported by Suncoast Center in an accurate and timely manner.
• Ensures the flow of information both horizontally and vertically to better utilize resources and to ensure quality and productivity of program.
• Responsible for staff recruitment, interviewing, hiring, work assignments, orientation and performance supervision according to work rules, regulations, and policies; develops and implements staff orientation and training to program.
• Provides clinical supervision and assures training to enhance growth in clinical skills to ensure good risk management and documentation skills and adherence to confidentiality standards.
• Uses supervision techniques that are easily understood by staff and that are appropriate and readily usable and effective in establishing desired organizational climate of trust, creativity and autonomy using sound methods of independent and cooperative decision making.
• Offers staff encouragement and praise when appropriate.
• Individual supervision sessions are scheduled on a regular basis and the session is documented.
• Recognizes and makes accommodations for staff when they have added work duties and extra staff assignments.
• Is aware of employee’s individual needs and desires, and attempts to meet those needs as appropriate.
• May offer staff flex time to meet individual needs as program permits.
• Completes meaningful performance evaluations with staff in a timely manner, relating to core competencies, specific job assignments and areas for growth.
• Establishes individualized staff development goals with each employee.
• Accurately assesses staff training and supervision needs.
• Networks effectively with other providers and funders and represents the organization at community meetings as assigned.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
• EAP Supports
• Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
• Options to secure additional Life/AD&D as well as short term disability
• Paid time off + 10 company paid holidays
• Professional development options through our Learning Management System and live trainings
• 403b with up to a 5% company match
• Monthly Social Committee Events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees