Manager, Scholarships and Awards

Wayne State University•Detroit, MI

3d•Onsite

About The Position

Wayne State University is searching for an experienced Manager, Scholarships and Awards at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society. As a member of the management team, the Manager of Scholarships and Awards will develop, monitor and report on fund balance and expenditures for various institutionally funded and private scholarship programs. Responsible for coordinated effort and collaboration across multiple units within the office and campus community. Oversee and manage Scholarship Award Management System (SAMS) as well as support colleges and departments with departmental award administration. Assists the Associate Director and Sr. Director in facilitating the development, budgeting, and information-sharing regarding University scholarships. Serves as the University’s initial contact for matters concerning scholarships. Work activities demand exceptional quality service to students, departments, local, state and federal agencies as well as ensuring program requirements are met.

Requirements

Bachelor's degree from an accredited college or university or an equivalent combination of education and/or experience.
Intermediate (3 to 4 years job-related experience)
Demonstrated working experience in higher education,
Successful candidate for this position should reflect the successful performance in a large, highly complex and fast paced environment.
Interpersonal skills, resolving conflicts, promoting cooperation, administering contracts, and providing outstanding customer service. Ability to create written reports and deliver oral presentations.
Ability to serve as an administrator for scholarship website and online web portals.
Effective interpersonal and customer service skills. Ability to handle pressure situations. Ability to exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation is also essential
Ability to delegate work, set clear direction and manage workflow. Skill and experience in mentoring and coaching of personnel. Ability to train, develop, assess, and offer feedback to staff members. Skill in development of teamwork among staff members.
Ability to compare, contrast and quality check work with a keen attention to detail. Strong analytical skills including critical thinking and problem-solving skills. Must be able to forecast resource needs and project processing deliverables.
Proficient in the use of Banner and Microsoft Office tools including Excel. Project Management/SMARTSHEETS, Salesforce, or other CRM systems. Statistical analysis including SPSS. Cognos report writer.
Must maintain a thorough working knowledge of financial aid rules and regulations.
Must demonstrate working knowledge of federal financial aid awarding rules.

Responsibilities

Demonstrate administrative capability as a financial aid administrator by ensuring practices, policies, and procedures are in compliance with Federal, State, and institutional requirements. Must maintain a thorough working knowledge of financial aid rules and regulations.
Assist with the development of financial aid awarding plans, policies, and communications to keep WSU competitive in recruitment and retention of students.
Develop detailed statistical analyses and reports outlining fiscal and operational activities; Provide time sensitive data to Associate Director and Senior Director.
Monitor and forecast fund balances; monitor and respond to student eligibility compliance requirements for various award programs. Maintain thorough and accurate records and reports to ensure proper change protocols are maintained and practices meet compliance requirements.
Assist with training employees as needed to access the university scholarship platform for scholarship selection. Participates in developing software and programs to support and enhance the administration of various scholarship programs.
Supervise professional staff.
Serve as a functional or project leader for various department or division initiatives; Participate in internal/external audit reviews. Provide written responses and updates to policy changes. Update and reconcile student accounts to reflect eligible award amounts. Must demonstrate working knowledge of federal financial aid awarding rules.
Perform internal review and audit of work completed.
Represent the department head at various meetings.
Perform other related duties as assigned.