Manager, SC Program

Aegis Sciences Corp•Columbus, OH

2d•Remote

About The Position

The Manager, SC Program is responsible for the leadership, development, and oversight of the Specimen Collection Program. This role manages SC Support Leads and Specimen Collectors, ensures compliance with company policies and regulatory requirements, oversees operational processes, training programs, budget management, performance management, and engagement initiatives, while supporting the successful execution of specimen collection services across the organization.

Requirements

High school diploma or GED required
A minimum of two (2) years of experience in management, leadership, or Specimen Collection required
Excellent communication and organizational skills
Ability to interact and adapt with all levels of team members
Proven track record of meeting deadlines and prioritizing workload
Ability to use good judgment and work independently
Ability to handle multiple tasks without sacrificing quality

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Manage and support SC Support Leads and Specimen Collectors, including hiring, coaching, performance management, and development
Oversee ADP functions, including timekeeping, payroll-related processes, attendance, and time-off management
Manage the SC Program budget, including resource planning, expense monitoring, and financial accountability
Oversee MOTUS administration, ensuring accuracy, reporting, and audits
Ensure compliance with company policies, HIPAA requirements, SOPs, and applicable regulations
Develop, implement, and maintain training programs for Specimen Collectors and SC Support Leads
Track training completion and assessment of team competency
Lead SC Program operations and serve as a point of escalation for collection-related issues
Oversee performance management processes, including goal setting, coaching, documentation, corrective actions, and employee development planning
Lead SC Program engagement initiatives designed to improve team member satisfaction, retention, communication, and organizational culture
Monitor and report on program performance, compliance, staffing, and training metrics
Ensure audits, quality reviews, and implementation activities are completed accurately and on time
Manage quality control processes and ensure collection-related issues are addressed promptly and effectively
Monitor equipment, inventory, and supply needs and coordinate procurement as necessary
Partner with Sales, Operations, ASM, RSM, and internal stakeholders to support business initiatives and client needs
Provide workforce planning and resource deployment oversight to ensure effective utilization of personnel and operational resources
Promote Aegis culture, engagement, and organizational values throughout the Collection Team
Lead process improvement efforts and support strategic initiatives
Adhere to confidentiality and HIPAA requirements and compliance with all applicable safety requirements
Other duties as assigned
Lead, develop, and manage SC Support Leads and Collection Team members through coaching, mentoring, performance management, and career development
Direct training initiatives across the SC Program to ensure consistent onboarding, competency, and operational excellence
Establish performance expectations and accountability measures that align with organizational goals
Oversee employee engagement, recognition, and retention initiatives within the SC Program
Utilize reporting and performance metrics to drive decision-making and improve team effectiveness
Foster a culture of compliance, quality, safety, collaboration, and continuous improvement through compassionate leadership, accountability, and teamwork
Contribute to process improvement and operational excellence initiatives
Partner with team members and stakeholders to support department and company objectives
Lead by professional example and foster a collaborative, team-oriented environment
Demonstrate flexibility, organization, and adaptability while managing changing priorities and business needs
Other duties as required and assigned