Manager, SBA Loan Closing

FourLeaf Career•Bethpage, NY

10h

About The Position

The Manager, SBA Loan Closing oversees and directs centralized U.S. Small Business Administration (SBA) funding and document preparation, and manages a team of SBA Loan Closers. The role requires proficient knowledge of SBA policies and procedures, along with superior SBA loan-closing expertise and the ability to make sound decisions within delegated authority. The position reports to the Vice President, Small Business Administration Operations and is open to flexible work options, including remote work. The manager oversees reviews throughout the SBA loan funding process, supports and develops department staff, and monitors loan closings against target dates. The role also covers compliance and risk management, collaboration with credit union personnel and borrowers, policy and documentation management, operational systems support, reporting, and special projects. The salary estimate is $106,391 to $127,669 annually.

Requirements

Seven or more years of SBA lending experience.
Advanced knowledge of SBA closing documentation and operations, leadership, products and services, applicable state and federal laws and regulations, and credit union operational policies and procedures.
Computer skills, including Microsoft Office Suite applications such as Excel, Outlook, Word, PowerPoint, and Teams.
Knowledge of SBA Capital Access Financial Systems (CAFS) and E-TRAN.

Nice To Haves

Associate degree or higher, preferably in Business Administration, Finance, or a related field.
Three or more years of supervisory experience.

Responsibilities

Oversee initial needs letters, E-TRAN submission applications, disbursement fee sheets, final settlement statements, wire request forms, and first and second loan-file reviews before funding.
Ensure SBA loan fundings are processed in a timely manner against target closing dates.
Process and review third-party vendor invoices monthly.
Supervise and support SBA Loan Closers and other department personnel; delegate work, develop schedules, and provide training.
Train and mentor new SBA closing staff, provide employee guidance and follow-up, and hold regular meetings, including weekly pipeline reviews.
Conduct performance appraisals, disciplinary actions, and candidate interviews; perform other personnel duties as required.
Cover team functions when staff are absent or workloads are high.
Review balancing for accuracy and completeness, monitor compliance with applicable laws, regulations, and credit union policies, and coordinate department resources.
Apply sound decision-making to inquiries and requests, using them as opportunities for employee development.
Protect customer loans, collateral, credit union assets, and staff by ensuring security precautions and adherence to corporate policies, federal and state laws, the Bank Secrecy Act, and the Anti-Money Laundering Act.
Maintain professional and technical knowledge by studying relevant SBA standard operating procedures and USDA regulations and attending seminars and educational workshops.
Assist Loan Officers and other credit union personnel with department business, coordinate interdepartmental activities, resolve loan documentation and data-entry issues, and participate in committees assigned by senior management.
Communicate with officers, employees, borrowers, and other personnel to provide or receive information and resolve problems; answer complex customer transactions, problems, or inquiries.
Answer telephone calls, respond to questions, and direct callers to appropriate credit union personnel.
Assist the Vice President, Small Business Administration Operations with developing policies and procedures related to current SBA standard operating procedures.
Manage and maintain department documentation templates, checklists, and written procedures.
Assist staff and management with computer facilities and resources, provide usage guidance, and resolve minor software issues.
Operate computer systems to process account activity, determine balances, and resolve problems within delegated authority.
Manage special projects, gather data, and prepare reports for senior management, audit, and other personnel concerning SBA loans assigned in closing.
Ensure department files and records are properly maintained, organized, and current.
Perform other duties as required or assigned by the Vice President, Small Business Administration Operations.