Manager, SBA Loan Closing

FourLeaf Federal Credit Union•Town of Oyster Bay, NY

1d•$106,391 - $127,669•Remote

About The Position

The Manager, SBA Loan Closing oversees and directs Centralized U.S. Small Business Administration (SBA) Funding and Document Preparation and manages a team of SBA Loan Closers. The role requires proficient knowledge of SBA policies and procedures and advanced SBA loan-closing expertise. It reports directly to the Vice President, Small Business Administration Operations. Flexible work options, including remote work, are available. The manager oversees SBA loan closing and funding reviews, supervises and develops staff, monitors quality control, compliance and risk, collaborates with internal teams and customers, and assists with department policies, procedures, documentation, systems, reporting and administrative work. The position also handles special projects and other duties assigned by the Vice President, Small Business Administration Operations.

Requirements

At least 7 years of SBA lending experience.
Advanced knowledge of SBA closing documentation and operations, leadership, products and services, applicable state and federal laws and regulations, and credit union operational policies and procedures.
Computer skills, including MS Office Suite (Excel, Outlook, Word, PowerPoint and Teams) and SBA Capital Access Financial Systems (CAFS)/E-TRAN.

Nice To Haves

Associate degree or higher, preferably in Business Administration, Finance or a related field.
At least 3 years of supervisory experience.

Responsibilities

Oversee and direct SBA funding and document preparation activities, and manage SBA Loan Closers.
Review initial needs letters, E-TRAN applications, disbursement fee sheets, final settlement statements, wire request forms, and first and second loan file reviews before funding.
Ensure SBA loan fundings are processed on time against target closing dates.
Process and review third-party vendor invoices monthly.
Supervise and support department activities and personnel; train and mentor new SBA closing staff.
Provide guidance and follow-up, conduct regular meetings and weekly pipeline reviews, and monitor loan status and projected closing dates.
Develop staff through communication, delegation, cross-training, performance appraisals, disciplinary actions, and candidate interviews; develop work schedules and provide training.
Assume team responsibilities during staff absences or overload situations and perform other personnel duties as required.
Review balancing for accuracy and completeness, monitor compliance with applicable laws, regulations, lending policies and procedures, and coordinate department resources.
Apply sound decision-making to inquiries and requests and use them to support employee development.
Ensure security precautions protect customer loans, collateral, credit union assets and staff; adhere to corporate policies and applicable federal and state requirements, including the Bank Secrecy Act and Anti-Money Laundering Act.
Maintain professional and technical knowledge by studying SBA SOPs and USDA regulations and attending seminars and educational workshops.
Assist Loan Officers and other credit union personnel with departmental business; coordinate activities and resolve documentation review and data-entry issues.
Participate in internal committees assigned by senior management; communicate with officers, employees, borrowers and other personnel to provide or receive information and resolve problems.
Resolve complex customer transactions, problems and inquiries; answer telephones, respond to questions and direct callers to appropriate personnel.
Assist the Vice President, Small Business Administration Operations with developing policies and procedures related to current SBA SOPs.
Help manage and maintain department documentation templates, checklists and written procedures.
Assist staff and management in using computer facilities and resources, provide usage guidance, and resolve minor software issues.
Operate computer systems to process account activity, determine balances and resolve problems within assigned authority.
Handle special projects, gather data and prepare reports for senior management, audit and other personnel concerning assigned SBA loans.
Maintain department files and records in an organized, current condition.
Perform other duties as required or assigned by the Vice President, Small Business Administration Operations.