Manager, SAP (REQ842)

Spartech•Maryland Heights, MO

1d•Onsite

About The Position

The SAP Manager will serve as the company’s primary point of contact and internal owner for SAP ECC 6. This role requires broad understanding of how ERP systems function across multiple business areas, how core SAP modules interact, and how upstream and downstream processes integrate. The SAP Manager will act as the liaison between business users, internal leadership, IT, Finance, Operations, and external SAP support partners to ensure SAP issues are properly prioritized, communicated, resolved, and documented.

Requirements

Strong hands-on experience with SAP ECC 6.
Broad SAP or ERP background with understanding of how key business functions and modules work together.
Experience supporting business processes within an ERP environment, including understanding of module dependencies, transaction flow, reporting, and integrations.
Ability to triage SAP issues across multiple business areas and understand downstream impacts across modules and integrated processes.
Experience managing SAP tickets, user support, issue resolution, and third-party escalations.
Understanding of SAP user roles and responsibilities
Strong communication skills with the ability to work with both technical and non-technical users.
Ability to translate business issues into clear SAP support requirements.
Working knowledge of Finance processes in SAP sufficient to coordinate support and business needs, without requiring deep specialization in Finance alone.
Strong documentation, follow-up, prioritization, and problem-solving skills.

Nice To Haves

Experience working as the sole or primary SAP point of contact within an organization.
Experience coordinating with external SAP support providers or managed service partners.
Knowledge of SAP security, access controls, and segregation of duties concepts.
Experience with SAP interfaces, batch jobs, reporting, and recurring production support issues.
Prior experience in manufacturing, distribution, or a similar SAP-enabled business environment.

Responsibilities

Coordinating day-to-day SAP support across the company, with emphasis on understanding how Finance, Operations, Supply Chain, Procurement, Sales, and related functions work together within the ERP environment.
Serving as the first point of contact for all SAP-related questions, incidents, enhancement requests, and business process issues.
Reviewing incoming tickets, determining business impact, identifying whether the issue can be resolved internally, and coordinating with third-party SAP support when external assistance is required.
Communicating with business users to understand issues, gather requirements, clarify process gaps, and translate business needs into SAP support requests.
Managing ticket prioritization, following up on open items, validating resolutions, coordinating testing, and ensuring users are informed of status and next steps.
Maintaining ownership of SAP issue triage and escalation processes.
Serving as the liaison between the business and third-party SAP support provider.
Supporting Finance-related SAP activities as needed, including coordination around key close and reporting periods.
Coordinating SAP support across Finance, Operations, Supply Chain, Procurement, Sales, and other business areas as needed.
Documenting recurring SAP issues, resolutions, workarounds, process gaps, and escalation procedures.
Monitoring open SAP tickets and ensuring timely resolution based on business priority.
Assisting with SAP testing for fixes, enhancements, interfaces, and process changes.
Partnering with business and functional leaders to improve SAP processes, resolve cross-functional issues, and reduce recurring problems.
Coordinating SAP reporting needs, including standard reports, custom reports, variants, and data extracts.
Ensuring proper documentation of SAP processes, controls, access changes, and support procedures.
Supporting audit requests related to SAP transactions, user access, change activity, and financial reporting.
Working with third-party SAP consultants to ensure business requirements are clearly communicated and delivered.