SAP Support Manager

SERB•Conshohocken, PA

5d•Hybrid

About The Position

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies. For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes. Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries. Having the right culture is as important to us as having the right portfolio. We are guided by our four values: We make patients our priority, We act with accountability and integrity, We work together as one team, We look for better ways forward. By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world. We are looking for a talented and enthusiastic SAP Support Professional to provide 1st and 2nd level SAP support for a global pharmaceutical group. Working in a small team, you will have a high level of autonomy and be required to plan and manage work priorities both independently and with other user groups. This individual is expected to work at our Conshohocken, PA office on a hybrid schedule 3 days a week, with 2 work from home days.

Requirements

Previous minimum of 5 years’ experience with SAP S4 HANA in a support function is essential.
Previous experience working in a global pharmaceutical company.
Very good working knowledge of at least 3 of the following SAP modules - FI/CO; SD; LE; WM; MM; PP.
Exceptional interpersonal skills, with a focus on rapport building, listening and diagnostics.
Strong verbal and written communication skills.
Ability to express technical matters in business terms.
Strong analytical and problem-solving abilities.
The aptitude/ability to learn new technologies quickly (full training will be provided where required).
The aptitude and ability to work in an organised manner, under pressure and methodically.
Competent and organised with the ability to manage and prioritise workload, multi-task and manage a diverse mix of issues, responsibilities and challenges.
Be a self-starter and able to work with remote UK-based management.

Nice To Haves

Any knowledge of / experience with FIORI Apps and Reporting; SAP Analytics Cloud and SAP Security (User and Role) is an advantage.
Any knowledge of / experience with Validation activities in a pharma compliant company is an advantage.

Responsibilities

Provide second level support on the SAP S4 HANA systems - troubleshoot issues, root cause analysis; test and correct with clear communication to reporting user on cause of the issue and its resolution.
Act as a liaison between the company’s business users and the IT department and any external partners.
Escalate advanced technical issues to third parties or to the Business Systems Manager.
Writing instructions; specifications, flowcharts.
Facilitate meetings with team members and the business.
Daily monitoring of ticketing system and timely follow up on any escalations.
Oversee and manage the maintenance of SAP Master Data including Business Partner and Material Master.
To carry out other reasonable tasks as required by the Business Systems Manager.

Benefits

Hybrid Working
Vacation, Personal and Sick time
15 Paid Company Holidays
Medical, Dental, Vision and other Voluntary benefits
Paid Parental Leave
Tuition Assistance
Discretionary Bonus Plan
Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

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