Manager, Salesforce Platform
About The Position
We are looking for a Manager, Salesforce Platform, to own and evolve our Salesforce ecosystem across Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, and integrations powered by MuleSoft. In this role you’ll blend light, targeted administration with product management. You’ll serve as the platform owner and accountable decision maker for our CRM, marketing automation, and integration ecosystem, acting as the connective tissue across Sales, Marketing, Customer Service, IT, and our managed service partners. This is a hand-on role for someone who is equally passionate about governance and collaboration and can create an environment that ensures disciplined release management and adoption. While our managed service partners will execute most of the day-to-day administration and development, you will ensure the platform remains reliable, user-friendly, and tightly aligned to Torani’s business goals. We’re a Certified B Corporation committed to shared success, and that means everyone here plays a meaningful role. Technology is a key ingredient in how we serve customers and grow our brand. You’ll be empowered to grow, try new things, and help others thrive.
Requirements
- Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.
- 7+ years of experience as a Salesforce Administrator, Business Systems Lead, Salesforce Product Owner, or CRM Platform Manager, or similar; exposure to product management or business analysis is a strong plus.
- Salesforce Certified Administrator (ADM 201) strongly preferred.
- Hands-on experience with Sales Cloud and Service Cloud; practical experience with Marketing Cloud (or similar marketing automation platforms) strongly preferred.
- Experience working with integration platforms (ideally MuleSoft) or similar tools and collaborating with technical teams on data flows and APIs.
Nice To Haves
- Additional Salesforce certifications (e.g., Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Email Specialist/Consultant, Marketing Cloud Account Engagement Specialist” or “Account Engagement Consultant) are a plus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
