Manager (Sales)

Caliber Healthcare Solutions•Irving, TX

2d•Hybrid

About The Position

The Manager (Sales) leads a team of recruiting professionals within an assigned profit center to achieve bookings, revenue, and margin objectives. The role executes sales and recruitment strategies, drives team performance, and fosters accountability and high achievement. The Manager coaches and develops team members to meet KPIs for production growth, candidate placements, and client satisfaction, while partnering with internal stakeholders and maintaining relationships with clients and candidates/providers to support business development. Success requires results-driven, adaptable leadership, expertise in sales and recruitment, strong communication, problem-solving, and team-building skills, and proficiency with CRM and recruitment platforms. The position reports to the Specialty General Manager and is based in a hybrid work location in Irving, Texas, with in-office work required Monday, Tuesday, and Wednesday.

Requirements

Prior experience as a Recruiter or Business Development Professional.
At least 2 years of experience in a leadership role.
Strong written and verbal communication skills.
Analytical skills to evaluate data and make operational decisions.
Proficiency with an applicant tracking system (ATS); Salesforce is preferred.

Nice To Haves

Bachelor’s degree preferred.
Experience with Salesforce.

Responsibilities

Coach and mentor team members, observing their work and providing feedback to support individual and regional development.
Discuss team members’ career interests and development needs.
Partner with the General Manager to assess projections, including days filled, specialty, and average daily margin rate, and implement action plans to address performance fluctuations and meet KPIs, ramp expectations, and budget goals.
Work with the General Manager and marketing team to optimize lead generation and other marketing activities for the recruiting team.
Coordinate with the General Manager, Sales, and Recruiting teams to align sales strategy and delivery and ensure timely submittals to new jobs.
Conduct weekly, monthly, and quarterly individual meetings to review production results, consultative sales approach, projected performance, and obstacles.
Interview internal and external candidates using competency and performance talent assessments to make hiring decisions.
Evaluate daily and weekly team production according to recruiting best practices; coach team members and implement action plans through the performance improvement plan process.
Manage escalated customer and provider situations on behalf of team members, including contract clarifications and disputes, to preserve loyalty and market share.
Assess training needs and performance data to help develop and implement results-based training that addresses performance gaps.
Facilitate team meetings to review individual progress and weekly goals, including submittals and presentations, open jobs, hot docs, and pending contracts or jobs, to expedite assignments.
Monitor market trends and recommend process improvements or innovations to the General Manager to grow the business.
Adhere to company policies, procedures, and business ethics codes, and ensure they are communicated and implemented within the team.