Manager, Sales Support
Yamaha Careers•Buena Park, CA
•Onsite
About The Position
Purpose of Role Enable authorized dealers and partners to procure a select set of products and services from Yamaha Corporation of America (YCA) to redistribute to businesses, institutions and customers.
Requirements
- Ideal Experience in order management processing in a Customer Service/B2B environment
- ERP system experience
- CRM proficiency
- Demonstrated success within a cross-functional, matrix environment
- Budget management
Nice To Haves
- 5+ years in order management
- Tableau or similar database software experience
- Salesforce or similar CRM dashboard/reports experience
- Experience in managing an expense budget
- Experience managing timekeeping
- People management
Responsibilities
- Manage a team that has responsibilities for inventory, order entry and dealer support
- Manage case management workflow and oversight of order entry
- Leverage various YCA stakeholders to support inquiry/issue resolution, and work with internal stakeholders to resolve dealer/partner issues
- Review and maintain systems and documentation for JSOX compliance in assigned functions
- Work with suppliers and vendors to meet the availability needs of dealers/partners
- Collaborate with internal and external partners to implement best practices, identify areas of risk and opportunity to the division’s business plan
- Facilitate meetings to discuss the management of excess and obsolete inventory
Benefits
- Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Generous Wellness reimbursement program
- Tobacco cessation reward program
- Private concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Casual dress
- Vacation, sick-time and personal floating holidays
- Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
