Manager, Sales Strategy & Operations, Commerce Platform

DoorDash USA•Washington, DC

3d•$125,800 - $185,000

About The Position

The Account Development Strategy & Operations team is responsible for designing, building, and running a world-class sales organization to successfully grow merchants through leading product solutions. This role supports a high-priority business unit within our Commerce Platform. The ideal candidate is a builder who thrives in ambiguity but grounds their work in uncompromising operational rigor. You will be responsible for defining the annual sales vision and strategy, translating high-level company objectives into actionable quarterly sales goals. You will balance long-term strategic vision with the technical and operational discipline required to stand up new functions, audit sales funnels, and leverage cutting-edge AI to maximize productivity. You will report to the Senior Manager of Sales Strategy & Operations, working at the intersection of Product, Sales, and Analytics to turn a research-backed vision into a highly disciplined, scaled revenue engine.

Requirements

Extreme operational discipline: A "no stone unturned" approach to operations. Create systems that survive scale and ensure data integrity across all CRM and reporting layers.
0-to-1 specialist: Love the lowest level of detail. Have a track record of scaling new initiatives within large, complex organizations. Don’t mind getting your hands dirty, moving quickly, and imperfection.
Analytical rigorist & truth-seeker: Dive deep into the funnel to identify root causes. Have a challenger mindset that uses data to guide the team toward the "win-win-win."
Tech-forward: Passionate about the future of sales productivity and eager to experiment with AI-driven tools to give our team a competitive edge.
Strategic leader: Can zoom out to see the "ecosystem" while zooming in to fix a broken operational process or tooling issue.
Thrive in multi-stakeholder environments: Can navigate Sales, Product, Analytics, and Planning teams with ease, embodying the "one team, one fight" mentality.
AI-native operating environment where you are expected to build, test, and iterate continuously.

Responsibilities

Define the annual sales vision, ensuring it aligns with DoorDash’s overarching goal of becoming a merchant's primary growth partner.
Set and manage rigorous quarterly sales goals, ensuring the team is focused on the right drivers to achieve sustainable, high-velocity growth.
Run the cadence of the business, including Weekly Business Reviews, ensuring every lead, opportunity, and deal is tracked with precision.
Help stand up and optimize a well-functioning inbound function, ensuring we capture and convert interest effectively.
Improve the efficiency of our sales team by implementing tooling and systems updates, and optimizing the sales funnel through meticulous measurement and inspection for where we are succeeding or need improvement.
Lead constant discovery on the latest AI tools and technologies to drive step-function improvements in sales productivity and outreach effectiveness.
Map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment.
Build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business.
Treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed.