Manager, Sales Operations

Sanford Health • Sioux Falls, SD

6d • Onsite

About The Position

Provides general oversight of the sales operations team. Responsible for driving the team to achieve new opportunities for growth across all lines of business (Employer Groups, ACA and Medicare) and ensuring high retention metrics are met. Ongoing collaboration and coordination with a variety of internal and external partners to ensure actions align to the organization’s growth strategy, goals and market engagement plan. Responsible for ensuring team directly supports the Inside Sales and Sales and Retention Teams to support new sales efforts.
Responsible for driving strong broker and client engagement and satisfaction efforts. Handles day to day operations while focusing on the broader view including strategic growth, best in class operational practices, and advocating for new technologies. Provides guidance on broker and client oversight, ensuring consistent policies and procedures are being established and executed for overall success. Delivers high broker satisfaction and retention of profitable business through formal reports, data analytics and presentations focused around the client. Works heavily with the brokers, consultants, and client market to ensure consistency and transparency in broker onboarding and educational requirements and/or opportunities. Collaborates with internal departments to ensure smooth sales operational workflows occur, along with ensuring internal and external communication and marketing initiatives are successfully implemented to meet necessary timelines and requirements. Strong negotiation, communication and marketing skills are necessary to develop policies, plans and goals.
Provides oversight of the Sales Operations team. Employs performance development programs that result in both individual and team growth. Creates opportunities for individuals to exercise and grow new skills. Accountable as a resource to team members in department as well as other departments in the organization. Approves time off requests, and signs off on employee timecards. Maintains schedule to ensure proper staffing at all times, specifically as it relates to prospective sales lines, ensuring goals for phone metrics are met as well as receiving satisfactory scores for CMS prospective test calls.
Responsible for the interviewing, hiring, training new employees, monitoring performance, and addressing any personnel issues that arise. Manages costs within a predetermined budget. Responsible for oversight of new sales and renewal processes while ensuring the team is providing the highest level of service and satisfaction. Will balance multiple tasks, managing projects across teams to meet goals and deadlines.
May require overnight and/or weekend travel (25%).

Requirements

• Bachelor’s degree in Marketing, Sales, Public Relations or Business required.
• Five years of sales, service or account management experience in healthcare or Health Plan industry preferred.
• Demonstrated success in sales and as an account manager.
• Experience in delivering broker and client-focused solutions based on customer needs.
• Health insurance license required within 3 months of hire date.

Nice To Haves

• Experience with broker operations and/or health insurance requirements.
• Experience with Salesforce preferred.

Responsibilities

• Provides general oversight of the sales operations team.
• Drives the team to achieve new opportunities for growth across all lines of business (Employer Groups, ACA and Medicare) and ensures high retention metrics are met.
• Collaborates and coordinates with internal and external partners to align actions with the organization’s growth strategy, goals, and market engagement plan.
• Ensures the team directly supports the Inside Sales and Sales and Retention Teams to support new sales efforts.
• Drives strong broker and client engagement and satisfaction efforts.
• Handles day-to-day operations while focusing on strategic growth, best-in-class operational practices, and advocating for new technologies.
• Provides guidance on broker and client oversight, ensuring consistent policies and procedures are established and executed.
• Delivers high broker satisfaction and retention of profitable business through formal reports, data analytics, and presentations.
• Works with brokers, consultants, and the client market to ensure consistency and transparency in broker onboarding and educational requirements/opportunities.
• Collaborates with internal departments to ensure smooth sales operational workflows and successful implementation of internal and external communication and marketing initiatives.
• Develops policies, plans, and goals utilizing strong negotiation, communication, and marketing skills.
• Employs performance development programs for individual and team growth.
• Creates opportunities for individuals to exercise and grow new skills.
• Acts as a resource to team members and other departments.
• Approves time off requests and signs off on employee timecards.
• Maintains schedule to ensure proper staffing, meeting goals for phone metrics and CMS prospective test calls.
• Interviews, hires, trains new employees, monitors performance, and addresses personnel issues.
• Manages costs within a predetermined budget.
• Oversees new sales and renewal processes, ensuring the highest level of service and satisfaction.
• Balances multiple tasks and manages projects across teams to meet goals and deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager