Manager, Sales Operations

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role provides general oversight of the sales operations team, driving the team to achieve new opportunities for growth across all lines of business (Employer Groups, ACA and Medicare) and ensuring high retention metrics are met. It involves ongoing collaboration and coordination with a variety of internal and external partners to ensure actions align with the organization’s growth strategy, goals, and market engagement plan. The position is responsible for ensuring the team directly supports the Inside Sales and Sales and Retention Teams to support new sales efforts. The role requires driving strong broker and client engagement and satisfaction efforts, handling day-to-day operations while focusing on broader views including strategic growth, best-in-class operational practices, and advocating for new technologies. It provides guidance on broker and client oversight, ensuring consistent policies and procedures are established and executed for overall success. The Manager delivers high broker satisfaction and retention of profitable business through formal reports, data analytics, and presentations focused around the client. They work heavily with brokers, consultants, and the client market to ensure consistency and transparency in broker onboarding and educational requirements and/or opportunities. Collaboration with internal departments ensures smooth sales operational workflows and successful implementation of internal and external communication and marketing initiatives to meet timelines and requirements. Strong negotiation, communication, and marketing skills are necessary to develop policies, plans, and goals. The role provides oversight of the Sales Operations team, employing performance development programs for individual and team growth, and creating opportunities for individuals to exercise and grow new skills. The Manager is accountable as a resource to team members within the department and other departments. They approve time off requests and sign off on employee timecards. They maintain schedules to ensure proper staffing, specifically for prospective sales lines, ensuring goals for phone metrics are met and satisfactory scores for CMS prospective test calls are received. The role is responsible for interviewing, hiring, training new employees, monitoring performance, and addressing personnel issues. They manage costs within a predetermined budget and oversee new sales and renewal processes, ensuring the team provides the highest level of service and satisfaction. The position will balance multiple tasks, managing projects across teams to meet goals and deadlines. May require overnight and/or weekend travel (25%).

Requirements

Bachelor’s degree in Marketing, Sales, Public Relations or Business required.
Five years of sales, service or account management experience in healthcare or Health Plan industry preferred.
Demonstrated success in sales and as an account manager.
Experience in delivering broker and client-focused solutions based on customer needs.
Health insurance license required within 3 months of hire date.

Nice To Haves

Experience with broker operations and/or health insurance requirements.
Experience with Salesforce preferred.

Responsibilities

Provides general oversight of the sales operations team.
Drives the team to achieve new opportunities for growth across all lines of business (Employer Groups, ACA and Medicare) and ensures high retention metrics are met.
Collaborates and coordinates with internal and external partners to ensure actions align with the organization’s growth strategy, goals, and market engagement plan.
Ensures the team directly supports the Inside Sales and Sales and Retention Teams to support new sales efforts.
Drives strong broker and client engagement and satisfaction efforts.
Handles day-to-day operations while focusing on strategic growth, best-in-class operational practices, and advocating for new technologies.
Provides guidance on broker and client oversight, ensuring consistent policies and procedures are established and executed.
Delivers high broker satisfaction and retention of profitable business through formal reports, data analytics, and presentations.
Works with brokers, consultants, and the client market to ensure consistency and transparency in broker onboarding and educational requirements/opportunities.
Collaborates with internal departments to ensure smooth sales operational workflows and successful implementation of communication and marketing initiatives.
Develops policies, plans, and goals utilizing strong negotiation, communication, and marketing skills.
Employs performance development programs that result in individual and team growth.
Creates opportunities for individuals to exercise and grow new skills.
Acts as a resource to team members in the department and other departments.
Approves time off requests and signs off on employee timecards.
Maintains schedule to ensure proper staffing, specifically for prospective sales lines, ensuring goals for phone metrics are met and satisfactory scores for CMS prospective test calls are received.
Interviews, hires, trains new employees, monitors performance, and addresses personnel issues.
Manages costs within a predetermined budget.
Oversees new sales and renewal processes while ensuring the team provides the highest level of service and satisfaction.
Balances multiple tasks and manages projects across teams to meet goals and deadlines.