Manager-Sales Mobility SW

AT&T•Richardson, TX

5d•Onsite

About The Position

Join AT&T’s Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community. As a Manager -Sales Mobility, you will provide direction and guidance to team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence.

Requirements

Bachelor’s degree (BS/BA) desired.
3+ years of related experience.

Responsibilities

Manage daily operations, resolving customer issues and directing problem fixes.
Provide guidance, training, and performance evaluations for staff and field forces.
Ensure adherence to company policies, procedures, and regulatory requirements.
Monitor performance, implement improvements, and develop efficiency and effectiveness plans.
Resolve customer concerns and analyze data to identify and meet customer needs.
Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
Typically leads occupational staff within the organization.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone