Manager, Sales Enablement, Commerce Platform

DoorDash USA

3d•$122,400 - $180,000•Remote

About The Position

The Sales Enablement team sits within Sales Strategy & Operations and is responsible for driving measurable productivity improvements across DoorDash's go-to-market organizations. We align enablement priorities to company OKRs and focus on accelerating ramp, improving call execution, and ensuring effective field absorption of GTM initiatives. The Commerce Platform sales team is a specialized, fast-growing segment within DoorDash's merchant organization. Commerce Platform is a suite of tools that help restaurant operators grow their business both online and in-store — including a commission-free branded online ordering website, a native mobile app, email and SMS marketing and a cross-channel loyalty program. Products are offered across Starter, Boost, and Pro tiers. This is a consultative, ROI-driven sales motion that requires sellers to deeply understand both the merchant's business and the full Commerce Platform product suite. Our mandate: drive faster ramp, stronger product adoption, and durable revenue impact for the Commerce Platform sales organization. As Manager, Sales Enablement for Commerce Platform, you will own the end-to-end enablement strategy supporting the Commerce Platform sales organization. This is a highly strategic, highly operational role. You will design structured onboarding programs, build certification frameworks, elevate core selling capabilities, and govern how cross-functional initiatives reach and are absorbed by the field. The Commerce Platform sales motion is complex — sellers are consultatively positioning a multi-product, tiered SaaS platform to restaurant operators at varying stages of digital maturity. You will build deep product knowledge curricula, competitive positioning frameworks, and objection-handling programs that reflect the unique dynamics of selling direct channel technology to merchants. You will partner closely with Commerce Platform Sales leadership, Product, Marketing, and Strategy & Operations to ensure every enablement initiative ties directly to measurable business outcomes — including ramp acceleration, product adoption, tier upgrades, and improved conversion rates. This role does not have direct reports but requires strong cross-functional influence and the ability to drive alignment across senior stakeholders.

Requirements

7+ years of experience in Sales Enablement, Sales Strategy, Revenue Operations, or a related GTM function — ideally with exposure to SaaS or multi-product platform sales.
Fluent in modern AI-enabled sales and productivity tools, and can leverage AI to enhance enablement programming, coaching insights, content creation, and performance diagnostics.
Successfully designed and executed structured onboarding and ramp programs that accelerated time-to-productivity in complex, consultative selling environments.
Experience building certification programs and skills-based enablement curricula tied to measurable outcomes — including product knowledge, messaging, and discovery skills.
Deeply fluent in consultative sales processes and understand the performance levers that drive product adoption, tier upgrades, and merchant revenue growth.
Think in terms of systems, operating models, and governance — not one-off trainings.
Highly analytical and comfortable building performance dashboards that connect enablement inputs to revenue outputs.
Can influence senior stakeholders and drive alignment in matrixed environments without formal authority.
Operate with strong prioritization discipline and know how to protect field capacity.
Comfortable partnering across Sales, Product, Marketing, and Operations to drive coordinated execution.
Familiar with CRM and sales engagement tools (e.g., Salesforce, Outreach) and learning management systems.

Responsibilities

Build deep fluency in the Commerce Platform product suite — Online Ordering, branded mobile apps, email/SMS marketing and loyalty programs— and translate that expertise into seller enablement programs rooted in real rep challenges and merchant dynamics.
Own ramp acceleration strategy for Commerce Platform sellers, designing structured onboarding journeys that reduce time-to-productivity and increase early attainment.
Build and implement certification frameworks that validate sellers' ability to position the full Commerce Platform portfolio — including Online Ordering, and Starter through Pro tiers — with confidence.
Design and deploy core selling skill programs focused on consultative discovery, ROI storytelling, objection handling around commission-free vs. marketplace trade-offs, incumbent POS competitive positioning, and multi-product upsell motions.
Establish clear leading and lagging indicators — ramp milestones, call quality, product adoption rates, tier conversion, attach rates — and tie enablement programming to measurable revenue impact.
Govern the Commerce Platform enablement calendar, sequencing product launches, tooling rollouts, process changes, and messaging updates into structured absorption plans.
Partner cross-functionally with Commerce Platform Product, Product Marketing, and RevOps to ensure sellers are consistently ready to bring new features and capabilities to market.
Define and institutionalize a coaching partnership model with Commerce Platform frontline sales leadership to reinforce behavior change.
Create dashboards and reporting mechanisms to review performance impact in business reviews.
Continuously refine programming based on field feedback, data trends, and evolving Commerce Platform business priorities.