Manager, Sales Development Representative

Hyland

2d•$120,000 - $144,000

About The Position

The Manager Sales Development Representative (SDRs) leads a team responsible for the industry and geography specific tele-prospecting of lead generation and lead nurturing activities to develop and cultivate new and existing customers. This position partners closely with sales and marketing teams to drive opportunities for sales pipeline conversion.

Requirements

Bachelor's degree or equivalent experience
5+ years of experience in related field
Superior problem solving critically thinking and analytical skills
Superior collaboration skills applied successfully within a team as well as other areas
Superior attention to detail
Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Demonstrate Leadership sound judgement and business acumen skills
Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Superior organizational multi-tasking and time management skills
Superior facilitation and project management skills
Superior customer service orientation
Self-motivated with follow through and attention to detail
Superior ability to handle sensitive information with discretion and tact
Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
Able to thrive in a fast paced deadline driven environment
Ability to coach mentor and provide feedback to team members in a timely manner
Superior ability to develop use and deliver engaging informative and compelling presentation methodologies
Sharp fast learner with technology curiosity and aptitude
Superior experience with Microsoft Operating systems and products
Proficiency with Microsoft Outlook or equivalent email and calendar software
Superior business and technology acumen
Up to 10% travel time required

Nice To Haves

Experience in sales related functions with a B2B software company or SAAS preferred

Responsibilities

Lead motivate and develop team members to drive activities for sales pipeline conversion
Act as the leadership advocate to ensure lead generation strategies are well communicated and supported internally
Partner closely with internal teams to ensure compliance and attainment of lead generation goals
Manage the team's campaigns ranging from a variety of marketing generation activities
Utilize and update internal systems for day-to-day work to gather intelligence and maintain a complete accurate view of the prospect's stage in the sales process
Contribute to and manage to approved budget
Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals
Manage and lead the direction of executing department benchmarks protocols and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees
Perform all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees
Develop team members; coach employees through their personal growth in: functional expertise communication skills and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders.
Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department
Serve as an escalation point for issues; provide guidance resolve issues as necessary and remove obstacles for team
Execute on the team's strategy and ensure team projects are completed within scope time cost and quality
Evaluate define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy