Manager, Sales Development, CX

NICE•Sandy, UT

9d•Hybrid

About The Position

As the Manager, Sales Development, you will be responsible for leading a team of Sales Development Representatives (SDRs) who are tasked with generating new business opportunities. You will play a key role in developing your team’s skills, driving pipeline growth, and ensuring alignment between Sales and Marketing. You will focus on coaching your team to exceed their quotas while preparing them for their next career steps within NiCE.

Requirements

Proven experience in sales development leadership or a consistent track record as a top-performing Senior SDR/Team Lead.
Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
Ability to use data to identify trends, track performance, and make informed strategic decisions.
Thrives in a fast-paced, high-growth environment and can navigate ambiguity.
Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).
A "player-coach" mentality with a passion for developing talent and building a culture of accountability and psychological safety.

Responsibilities

Hire, onboard, and manage a high-performing team of SDRs.
Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.
Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs are targeting the right personas within our ICP.
Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.
Work closely with Account Executives to ensure a seamless hand-off of qualified opportunities and alignment on territory strategy.