Manager, Sales and Service (George Mason University)

Playfly Sports • Fairfax, VA

1d • Onsite

About The Position

Playfly Sports is looking for a Manager, Sales & Service to join our team in Fairfax, VA. The Manager, Sales & Service is responsible for managing all tickets sales for ticketed sports through outbound, inbound, and renewal sales, in an effort to “upsell” conventional fans into packages that increase their level of spend, and/or their level of avidity for the Collegiate Athletics. Functions may include, but limited to, strategy development and implementation, ticketing system administration, as well as management. The Manager will also have individual sales goals.

Requirements

• Minimum of 1-3 years of ticket operations experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, and/or team leader preferred
• Bachelor's Degree preferred but not required
• Experience and working knowledge of Paciolan, eQuery, and eVenue ticketing and reporting systems is strongly preferred
• Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred
• Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible
• Demonstrated problem-solving abilities
• Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
• Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
• Ability to work well with others and comfortable taking initiative
• Proven ability to provide exceptional customer service to internal and external customers
• Self-motivated and energetic
• Working knowledge of NCAA rules and regulations
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

Responsibilities

• Assist and at times lead the day-to-day operations of ticket sales for ticketed sports through outbound, inbound and renewal sales, ensuring compliance with all policies and procedures
• Lead, motivate, develop and retain sales & service consultant(s)
• Sell ticketed sports including, but not limited to Men and Women’s Basketball, Men's and Women's Soccer, Men's Volleyball and Baseball with a full menu of products
• Meet or exceed sales goals while providing superior customer service
• Manage and retain a large account base of premium seating, season ticket members, and group sales clients
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
• Investigate and resolve ticket-related issues
• Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
• Assist in recruiting and hiring ticket office and event staff with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
• Train and supervise ticket office and event staff
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
• Lead, motivate, develop and retain ticket office and gameday staff
• Oversee day-to-day and event operations of the ticket office, ensuring compliance with all policies and procedures
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
• Supervise and maintain accurate financials, accounting records and detailed reporting for ticket sales and income for the athletic ticket office, including reconciliation for all daily reports (e.g., reconciling box office receipts, sales reports and deposits) monthly reports, event settlement, and reconciling with the finance department as requested
• Manage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc, year-end reconciliation, and coordinates with athletics business office to prepare for yearly NCAA audits
• Ensure programming best practice and procedures, season renewals, inventory management, a-z program building
• Investigate and resolve ticket-related issues
• Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
• Collect ticket monies, tracks accounts payable/receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans
• Process/fill approved charity tickets requests and documents all complimentary tickets issued
• Serve as department liaison with students, faculty, staff, alumni association, and the general public
• Assist development of marketing and promotional activities
• Evaluate sales/marketing/project-related materials and proposed actions, analyze challenges or consequences, identifies alternative actions/solutions, and implements recommendations in support of organizational objectives
• Other job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree