Manager, Rooms- Rivet House

OLD EDWARDS HOSPITALITY GROUP•Athens, GA

About The Position

Rivet House Hotel is a thoughtfully designed boutique property in Athens, Georgia. We pride ourselves on delivering a personalized guest experience, blending elevated service with a warm, welcoming atmosphere. With 50 rooms and a close-knit team of employees, we focus on quality, attention to detail, and creating memorable stays for every guest. The Rooms Manager for Rivet House is responsible for overseeing all front office operations to ensure exceptional guest experiences and efficient daily operations. This role requires a hands-on leader who thrives in a boutique environment, values team collaboration, and is passionate about hospitality. The Rooms Manager has complete support of General Manager and Old Edwards leadership. This includes review of scheduling, payroll, staffing levels, inventory and ordering of all supplies associated with the operation and training of Front Desk Agents. The Manager also works closely with the housekeeping department to ensure that all rooms are ready for check-in and all standards are adhered to of Old Edwards Hospitality Group. Any guest problems or complaints at the Hotel will be properly and efficiently handled by the Rooms Manager with support from General Manager and Old Edwards leadership as needed.

Requirements

2–5+ years of hotel operations experience
Previous supervisory or management experience preferred
Strong leadership and communication skills
Detail-oriented with a commitment to quality
Ability to multitask in a fast-paced environment
Familiarity with Booking systems (experience with boutique/independent hotels a plus)

Responsibilities

Hire, Train, and Develop team members to include front desk agents and night audit
Maintain brand standards and property appearance
Ensure safety, security, and compliance with hotel policies and procedures
Conduct regular inspections of guest rooms and public areas
Review all scheduling to ensure adequate coverage
Monitor and control payroll by reviewing Time and Attendance System
Assist with budgeting, forecasting, and cost control
Monitor departmental expenses and productivity
Handle guest complaints and specific customer requests and follow up on proper use of GPR’s (guest problem resolution)
Plan and troubleshoot for emergency situations
Monitor, stock and order office supplies and alcohol
Act as front desk agent as needed
Due to the nature of this position, confidentiality is required at all times
Other duties and responsibilities may be assigned at the discretion of the General Manager