Manager - Risk Process & Controls (Special Situations)

Bain Capital • Boston, MA

14h

About The Position

Bain Capital Special Situations (BCSS) has invested $35 billion in more than 900 deals across North America, Europe, and Asia Pacific since its founding in 2002. Our investment professionals provide bespoke capital solutions to meet the diverse needs of companies, entrepreneurs, and asset owners in all market cycles — bringing together equity and credit expertise, leveraging technology and data-driven insights, to deliver solutions that traditional providers cannot. The Manager, Risks Processes and Controls will take ownership of critical fund control processes, audit coordination, vendor oversight, and fund lifecycle support within BCSS. Operating within a framework of priorities set by senior leadership, this individual will work with a high degree of independence — managing workstreams end-to-end and engaging directly with internal and external stakeholders to ensure operational processes are consistently executed to a high standard. The ideal candidate is experienced, organized, and proactive — someone who exercises sound judgment, drives issues to resolution, and continuously looks for opportunities to improve the control environment.

Requirements

• 6+ years of experience in operations, risk, controls, or fund administration within an alternative investment management or financial services organization
• Demonstrated ability to independently manage complex, multi-workstream processes from initiation through completion with minimal day-to-day supervision
• Solid understanding of fund operations, custody processes, and the operational control environment in an alternative asset management context
• Experience owning or managing audit processes end-to-end; familiarity with SOC1, AUP, or similar frameworks strongly preferred
• Strong communicator with the ability to engage credibly across functions and with external counterparties at varying levels of seniority; exercises sound independent judgment and knows when to escalate
• Highly organized with strong attention to detail, consistent follow-through, and a proactive approach to identifying and resolving process gaps and control weaknesses
• Proficiency in Microsoft Office suite

Nice To Haves

• experience with workflow, reporting, or process documentation tools (e.g., Visio)
• familiarity with vendor management and RFP coordination
• CPA, CFA, or equivalent professional qualification a plus

Responsibilities

• Own and manage BCSS fund-specific audit cycles end-to-end, including SOC1, Kaufman AUP Quarterly Review, Eisner Surprise Count, Mercer ASIT, SWIFT, and Annual Financial Statement Audits; serve as the primary point of coordination with internal stakeholders and external auditors
• Own the annual and ongoing review and update of BCSS Policy and Procedures Manuals
• Manage and coordinate new fund/strategy launches and fund wind-down activities, working cross-functionally with finance, legal, compliance, and operations
• Maintain fund governance documentation and manage ongoing operational obligations associated with fund entities
• Develop and maintain fund workflow process maps to improve operational transparency, streamline processes, and support cross-functional collaboration
• Own custody-related operational processes, including oversight of electronic vaulting arrangements and ensuring assets under custody audit are appropriately accounted for
• Identify and lead targeted process improvement and control remediation projects (e.g., "Not in Bank" asset clean-up); lead cross-functional working groups to deliver outcomes on time
• Continuously identify opportunities to streamline workflows and build efficiencies across the BCSS operational control environment
• Own the ongoing management and annual testing of the Business Continuity Plan and Disaster Recovery program, including documentation, testing logistics, and post-test remediation tracking
• Manage day-to-day relationships with outsourced servicers, fund administrators, and custodians on behalf of BCSS; own new business allocation coordination, issue tracking, and escalation resolution
• Manage the vendor scorecard process; support RFPs and strategic vendor selection processes as directed by senior leadership; oversee invoice processing review and approval workflows
• Partner with senior leadership to coordinate and support a broad range of special projects and strategic initiatives across the BCSS platform — from scoping and planning through execution and closing — serving as a reliable and flexible resource as business priorities evolve

Benefits

• competitive base salary
• discretionary annual bonus
• competitive benefits package designed to support employees’ health, financial security, family needs, and overall well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager