Manager Risk Management - Product Operations: Platform Ops

Capital One•Richmond, VA

4d•Onsite

About The Position

As a Risk Manager at Capital One, you will be responsible for working with business partners to identify and mitigate potential risks to Capital One. Risk Managers at Capital One are the front line of defense to ensure our Company remains stable and profitable. As a Platform Ops Risk Manager in Capital One’s Customer Servicing Strategy team, you will apply your risk, project, process management, analytical and technical skills to our highest profile multi-tenancy platforms and projects. Platform Ops Risk Managers partner with Product/Technology leaders, along with their business and operations teams, to Obsess about well-managed customer usage of our platforms: Identifying potential risks, designing well managed processes & technical solutions, as well as mitigate and control risks in an open, collaborative environment. As a member of the Card division's first line of defense, you will be instrumental in identifying, assessing, and reporting risks, as well as challenge the existing technology processes, capabilities, and platforms. This includes, but is not limited to, multi-tenancy risks, new design builds for platform enhancements, automated tools, and improved processes aimed at better serving both agents and customers. Given the demanding and high-visibility nature of this role, the ideal candidate will possess a demonstrated ability to work autonomously in a fast-paced environment, contribute immediately, and collaborate effectively with others to develop and achieve shared objectives.

Requirements

Bachelor's Degree or military experience
At least 3 years of experience in Risk Management, Project Management, Process Management, Compliance or Audit
At least 3 years of experience supporting, partnering and interacting with internal business clients
At least 2 years of experience interacting with internal audit, federal regulators, or government agencies

Nice To Haves

Masters Degree or MBA
5+ years of experience in Risk Management, Project/Process Management, Compliance or Audit
3+ years of process or Project Management or related experience leading cross functional projects and programs
Risk Management Certifications [Certified Risk Management Assurance (CRMA), Certified Risk Management Professional (CRMP), Certified Regulatory Compliance Manager (CRCM), Certified Financial Risk Manager (FRM)]
You are a critical thinker who seeks to understand the technology, business usage, its processes, risks and overall control environment
You thrive in gray space, adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, seek understanding, and challenge conventional thinking.
You build strong partner relationships: creating energy and an environment that fosters trust, collaboration, and belonging
You possess excellent written and oral communication skills

Responsibilities

Platform Risk Subject Matter Expertise: Using a risk management lens, serve as a subject matter expert with technology platforms, ensuring the alignment of new features and enhancements with the organization's and users risk appetite, internal governance and tenancy needs.
Influence Technology Changes: Evaluate and influence technology changes and change management processes to effectively identify, assess, and communicate technology and compliance risks.
Cross-Divisional Collaboration: Advance continued enhancements with extensive collaboration with both cross-functional stakeholders, including product, users, compliance, legal, information technology, and audit teams.
Technology Change Risk Oversight: Identify and provide oversight of technology change risk, offering constructive challenge and providing strategic recommendations and prioritization input.
Documentation and Reporting: Author and revise comprehensive documentation, including policies, procedures, and controls, and prepare assessments and reports for presentation to senior leadership and stakeholders.