Mgr-Control Mgmt
About The Position
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. US Consumer Services is seeking a Manager of Risk Identification & Assessment focused on proactively identifying, assessing, mitigating, and reporting Operational Risk across business unit processes supporting Global Lounges, Travel & Lifestyle Services, and U.S. Insurance. This role is responsible for ensuring compliance with regulatory requirements and American Express policies while strengthening business resilience through the effective assessment and management of inherent and residual risks. The Manager will play a key role in embedding a strong risk and control environment within day-to-day business operations. This position requires extensive collaboration across multiple business units and functional areas to drive risk assessments, evaluate control effectiveness, support risk mitigation activities, and enhance the overall operational risk management framework.
Requirements
- Extensive collaboration across multiple business units and functional areas.
- Ability to drive risk assessments.
- Ability to evaluate control effectiveness.
- Ability to support risk mitigation activities.
- Ability to enhance the overall operational risk management framework.
Responsibilities
- Proactively identifying, assessing, mitigating, and reporting Operational Risk across business unit processes supporting Global Lounges, Travel & Lifestyle Services, and U.S. Insurance.
- Ensuring compliance with regulatory requirements and American Express policies.
- Strengthening business resilience through the effective assessment and management of inherent and residual risks.
- Embedding a strong risk and control environment within day-to-day business operations.
- Driving risk assessments, evaluating control effectiveness, and supporting risk mitigation activities.
- Enhancing the overall operational risk management framework through collaboration across multiple business units and functional areas.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
