Manager, Rewards & Recognition
About The Position
We are seeking a Manager, Rewards & Recognition to lead the delivery and continuous improvement of recognition programs for advisors and field leaders across Sun Life Financial Distribution. In this role, you will manage a national portfolio of incentive and recognition programs, ensuring strong execution, high-quality service to the field, and progress toward simpler, more scalable program design. You will balance operational excellence with continuous improvement, helping evolve recognition practices while ensuring programs are delivered with precision, integrity, and a positive participant experience.
Requirements
- 6+ years of experience in program management, incentives, or recognition
- Experience leading and developing a team
- Strong ability to manage complex programs and multiple priorities
- Proven track record of high-quality execution and attention to detail
- Strong customer service orientation and experience managing escalations
- Excellent analytical, communication, and stakeholder management skills
- Comfort operating in fast-paced, evolving environments
- Flexibility to support peak periods (e.g., month-end, year-end cycles)
Nice To Haves
- Experience in financial services or advisor distribution environments
- Exposure to process improvement or transformation initiatives
Responsibilities
- Lead the end-to-end design, execution, and administration of recognition and incentive programs
- Ensure accurate, timely delivery with a strong participant experience
- Act as the primary escalation point for complex advisor and field leader issues
- Deliver a high-quality service experience for advisors and field leaders
- Resolve complex escalations with sound judgment, fairness, and professionalism
- Establish and uphold service standards across the team
- Oversee program operations, including award fulfillment, reconciliation, and reporting
- Manage vendors, budgets, and approvals
- Ensure strong controls, compliance, and audit readiness
- Maintain clear documentation and process discipline
- Partner with analytics teams to deliver accurate, timely reporting
- Use data to identify issues, generate insights, and support decision-making
- Identify opportunities to simplify and streamline programs and processes
- Support the transition away from manual or complex legacy practices
- Strengthen playbooks, governance, and consistency across programs
- Lead and develop a team of specialists
- Foster a culture of accountability, collaboration, and customer focus
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- Opportunity to move along a variety of career paths with amazing networking potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
