(USA) Manager, Revenue Operations Scaled Services, Enablement and Support
About The Position
Join Walmart’s Revenue Operations team as the Manager of Scaled Services, Enablement, and Support, where you will lead strategic initiatives to optimize revenue processes and enhance operational efficiency. This role requires strong business judgement and operational expertise to drive cross functional collaboration, stakeholder engagement, and program management. You will support scalable solutions that enable customer success and operational excellence, ensuring alignment with organizational goals. The position demands effective relationship management and analytical skills to deliver impactful operational support and strategic insights within a dynamic environment. About the team: The team acts as a vital link between customers and cross-functional groups, driving operational excellence and leveraging customer insights to enhance platform stability. They deliver scalable support models that accelerate issue resolution and promote sustainable business growth. By efficiently managing the support lifecycle and maintaining continuous feedback loops, the team ensures advertiser success and provides actionable insights that guide product and platform development. Their focus on best-in-class service and strategic insights fosters positive customer experiences and supports ongoing improvement across operations.
Requirements
- 3-5 years of experience in program management, revenue operations, customer support operations, business operations, or a related field.
- Strong relationship management skills to effectively engage and collaborate with various stakeholders.
- Demonstrated ability in program management and operational excellence to support scalable service delivery.
- Experience in cross-functional collaboration and strategic management to align revenue goals with business objectives.
- Proficiency in operational support and analysis to optimize process and enhance customer enablement.
- Exceptional stakeholder management skills to foster partnerships and ensure successful project outcomes.
- Ability to translate business requirements into scalable solutions aligned with organizational goals.
- Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
- OR 4 years' experience in campaign management, business development, market development, or related area.
Nice To Haves
- 3 years' experience in account management.
- 3 years' experience in customer-facing role.
- 3 years' experience in digital media.
- Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area.
- With CRM.
Responsibilities
- Lead revenue operations initiatives to optimize scaled services, enablement and support functions.
- Collaborate with cross-functional teams to align operational strategies with business objectives.
- Manage stakeholder relationships to ensure effective communication and partnership across departments.
- Oversee program management activities, driving operational excellence, and continuous improvement.
- Analyze business metrics and operational data to support decision-making and enhance revenue growth.
- Facilitate customer enablement efforts to improve service delivery and satisfaction.
- Provide strategic guidance and operational support to ensure scalable and efficient processes.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
